The Campbell's Company · 3 weeks ago
Process Analyst Order to Cash
USA - NC - Charlotte
Full-time
Onsite
Entry, Mid Level
$64K/yr - $92K/yr
2+ years expThe Campbell's Company is a long-established brand known for its trusted food products. They are seeking a Process Analyst for Order to Cash to support customer order management processes, drive issue resolution, and ensure coordination across cross-functional teams.
Food and BeverageFood ProcessingManufacturingMeat and PoultryRecipesSnack Food
Responsibilities
Support day‑to‑day customer order management processes as the subject matter expert and the first line of support for Customer Supply Chain
Drive issue identification and resolution across the Order‑to‑Cash (OTC) process
Strengthen operational excellence by ensuring seamless coordination between multiple cross‑functional teams
Provide training, support, and issue research/resolution to Customer Supply Chain Analysts on order management processes and systems
Own and enforce order management processes and policies in daily operations and projects
Serve as the Customer Supply Chain SAP system owner, overseeing master data, order validation tables, and testing for system changes/upgrades
Train and partner with Customer Supply Chain Managers to help develop Customer Supply Chain Analysts
Manage IDOC error handling for inbound customer orders
Oversee centralized order functions, including donations and company store orders
Research and analyze failed Post Goods Issues (PGI) and billing errors; lead cross‑functional resolution
Act as the Customer Supply Chain lead on product allocations, restrictions, and recalls, including associated SAP transactions
Identify opportunities for continuous improvement in OTC processes and systems
Provide ad hoc reporting requiring deep order management or SAP expertise
Maintain strong, professional relationships with internal partners
Qualification
Required
Bachelor's degree in a related field
2–3 years of experience in Customer Service, Logistics, or Supply Chain
Agility in responding to unexpected issues and shifting requirements
Strong collaboration and influencing skills
Ability to quickly learn new technologies and processes
Strong attention to detail and analytical abilities
A bias toward action and strong sense of ownership
Strong problem‑solving skills, including the ability to build a business case for solutions
Proficiency with SAP and Excel
Excellent communication skills
Preferred
Experience leading continuous improvement or process optimization initiatives
Prior exposure to IDOC management, PGI/billing error troubleshooting, and OTC‑related SAP functions
Familiarity with product allocation processes, recalls, and SAP master data governance
Benefits
Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
Campbell’s offers unlimited sick time along with paid time off and holiday pay.
If in WHQ – free access to the fitness center.
Access to on-site day care (operated by Bright Horizons) and company store.
Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.
Company
The Campbell's Company
Since 1869, we’ve been connecting people through food they love. Our history was created by remarkable people, ideas and innovations.
10001+ employees
H1B Sponsorship
The Campbell's Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (11)
2023 (4)
2022 (14)
2021 (2)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$3.4MKey Investors
U.S. Department of Agriculture
2024-10-28Grant· $3.4M
1954-11-16IPO
Leadership Team
Kelly Palumbo
SVP, Controller and Chief Accounting Officer
R
Rebecca Gardy
Senior Vice President and Chief Investor Relations Officer
Recent News
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