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Brown & Brown · 2 weeks ago

Client Engagement Coordinator

United States

Full-time

Remote

Entry, Mid Level

$26/hr - $28/hr

2+ years exp

Brown & Brown is a company built on meritocracy that rewards self-starters committed to customer satisfaction. The Client Engagement Coordinator will manage product and service delivery, coordinate client onboarding, and maintain strategic relationships with assigned accounts.

Insurance

Responsibilities

Assists with the onboarding of new clients ensuring accurate set up within Remedy system

Assist and coordinate RFP/procurement and market-check process for assigned accounts which includes creating project timelines and project plans, coordinating PBM data requests, creating RFP via an on-line procurement tool, evaluation and assessment of PBM RFP responses, and creation of summary reports and disruption analysis, financial analysis

Assist and coordinate the audit process for assigned accounts which includes creating a statement of work, attending kick-off calls with client and PBMs, assisting the audit department with the data request coordination, notes and documentation, and preparation of the audit findings

Assist with Pharmalogic reporting including the set up coordination and creation of analytic reports and peer review of data elements

Support and manage any client transitions to a new PBM

Manage the day to day client relationship thus ensuring retention of clients and associated revenue

Creation and distribution of client audit initiation communications

Assist with issue escalation and resolution of any pharmacy related issues

Assist with the documentation of all key agreements, deliverables and client correspondence

Qualification

Pharmacy Benefit consultingPBM Account ManagementMS OfficeMS ExcelTableauAnalytical skillsCommunication skillsTeamwork skillsCritical thinkingAdaptability

Required

Bachelor's degree in Business or Healthcare related field and/or 2+ years of relevant Pharmacy Benefit consulting or PBM Account Management experience

Ability to travel as required (up to 10% of time)