Client Connectivity Solutions Consultant (Production Support) jobs in United States
cer-icon
Apply on Employer Site
company-logo

U.S. Bank · 1 month ago

Client Connectivity Solutions Consultant (Production Support)

positionMinneapolis, MN
timeFull-time
remoteOnsite
seniorityMid Level
money$105K/yr - $124K/yr

U.S. Bank is committed to helping customers and businesses make smarter financial decisions. The Client Connectivity Solutions Consultant is responsible for maintaining client connections throughout their integration with U.S. Bank, managing technical inquiries, and ensuring optimal performance of connectivity solutions.

BankingFinancial ServicesInsuranceMortgageWealth Management
check
H1B Sponsor Likelynote

Responsibilities

Oversee the client servicing experience journey, ensuring that our business clients are aware proactively of disruptions and can easily maintain access to their U.S. Bank data
Be the subject matter expert with in-depth knowledge of our connectivity solutions and quickly facilitate client inquiries. Inquiries vary from access requests to technical assistance for our connectivity solutions
Serve as a single point of contact to assist clients with planned changes to their connection. Guide clients through the process and track their progress. Requires in-depth knowledge of U.S. Bank product functionality
Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise. Ideal candidates can also assist with the configuration of Apigee and Sterling File Gateway for prompt client servicing
Draft documentation to improve operational processes and project oversight. Ensure readiness by creating workflows, procedures, and training materials for use by both internal teams and clients
Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement

Qualification

Client-facing experienceConnectivity solutions expertiseMicrosoft Office proficiencyTechnical troubleshootingProject managementCollaboration skillsCommunication skillsAttention to detailAdaptability

Required

Bachelor's degree, or equivalent work experience
Positive, team-oriented attitude. Strong verbal and written communication skills
High attention to detail, information design, and visual presentation & strong organizational skills
Strong influencing and partnership / collaboration skills to drive cross-functional teams
Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision
Ability to quickly learn new skills and processes while also being adaptable to changing requirements
Experience working in a client-facing role overseeing technical solutions
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (Jira, Confluence, PowerPoint, SharePoint and ServiceNow experience is a plus). Experience using Microsoft Office applications is required
Expert experience supporting or configuring at least one connectivity solution including ability to configure & troubleshoot complex configurations
Experience consulting with clients to resolve issues on demand during live troubleshooting sessions

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Company

U.S. Bank

twittertwittertwitter
Glassdoor3.6
company-logo
At U.S.
dateFounded in 1968
location
Minneapolis, Minnesota, USA
people-size10001+ employees
web-link
http://www.usbank.com

H1B Sponsorship

U.S. Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (20)

Funding

Current Stage
Public Company
Total Funding
$991M
Key Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO

Leadership Team

leader-logo
John C Stern
CFO
linkedin
leader-logo
Daniel Crozier
Senior Vice President Operations
linkedin

Recent News

Business Wire
Adapture Renewables Closes $233 Million in Financing from U.S. Bank for Titanium Solar Projects in Illinois and Arkansas
2026-01-07
Business Wire
CPV Begins Operations at Maryland’s Largest Solar Project
2025-12-24
MarketScreener
Grindr Amends, Extends, and Upsizes Credit Facility to $600 Million
2025-12-17
Company data provided by crunchbase