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Beth Israel Lahey Health · 10 hours ago

Clinical Practice Assistant - Cardiac Direct Access Unit/CDAC (Per Diem)

Boston, MA

Full-time

Onsite

Entry Level

$21/hr - $28.26/hr

1+ years exp

Beth Israel Lahey Health is a growing healthcare organization committed to making a difference in people’s lives. The Clinical Practice Assistant role is focused on providing patient services, including greeting, scheduling, and medical assisting, while ensuring smooth practice operations and excellent patient care.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met

Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers. Prepares schedules, patient charts and other documents as needed in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc

Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system. Enters data from visit tickets and ensures that information is complete, accurate and timely to facilitate the billing process

Collects copayments following standards for managing copayment processes. Directs patients at time of check in

Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications. Explains processes as needed to help patients meet their needs and insurance requirements

Verifies patient schedule to assure patient was seen and enters billing tickets into system

Qualification

Medical Assistant CertificatePhlebotomy CertificateBasic computer skillsCustomer ServiceWritten CommunicationOral CommunicationTeam Work

Required

High School diploma or GED required

1-3 years related work experience required

Basic familiarity with computers

Ability to navigate at a basic level within web-based applications

Ability to communicate clearly and effectively in written English with internal and external customers

Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers

Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations

Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members

Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving

Ability to remain calm in stressful situations

Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -