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Amphenol Communications Solutions · 2 weeks ago

Customer Quality Manager

Santa Clara, CA

Full-time

Onsite

Senior Level

$100K/yr - $189K/yr

5+ years exp

Amphenol Communications Solutions (ACS) is a leader in interconnect solutions for various electronics markets. They are seeking a Customer Quality Manager to manage product and process quality, ensuring customer satisfaction and overseeing quality-related aspects of customer relationships.

HardwareManufacturing

Responsibilities

Manage product and process quality, with a primary focus on new product introduction as well as legacy volume production, to meet customer satisfaction and business unit metrics

Responsible for managing all quality related aspects of customer relationships, including corrective action processes

This person will be the primary contact for customers regarding quality concerns and the required improvement plans that Amphenol needs to drive to address those concerns

Lead efforts to address and resolve customer quality issues in collaboration with internal teams

Drive customer quality related communication and presentations

Monitor and analyze quality related data with site level quality engineers or quality managers and make recommendations for improvement activities at all manufacturing locations, driving measurable results aligned to business level goals

Manage customer quality requirements through documentation review, process capability/control review with manufacturing locations, and participating in development engineering phase gate management review activities

Responsible for business unit level customer quality metrics and improvement initiatives; involves monthly reporting and review with the BU leadership team

Develop and implement quality training initiatives for customers and their respective programs

Perform initial and ongoing assessment of quality events at OEM / CM facilities as required

Travel up to 50%

Qualification

Engineering degreeManufacturing operations experienceQuality management experienceContinuous improvementSix Sigma Green/Black BeltTechnical drawings understandingSemiconductor industry knowledgeCustomer interface skillsCommunication skills

Required

BS in Engineering, or an equivalent mix of education and experience

5+ years of experience in manufacturing operations

Quality management experience with strong supervisory and leadership skills

Working knowledge and proven leadership in continuous improvement activities and formal quality management programs (DMAIC and 8D)

Understanding of product documentation and technical drawings with emphasis on GD&T

Knowledgeable in semiconductor and interconnect industry manufacturing processes and standards

Good communication and customer interface skills

Preferred

Six Sigma Green Belt or Black Belt

Benefits

Medical, dental, and vision benefits effective day 1

Vacation

Sick leave

Personal days

Paid holidays

Life insurance

Short/long term disability

Matching 401K

Company

Amphenol Communications Solutions

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets.

Founded in 2000

Berlin, Berlin, DEU

10001+ employees