Senior Customer Support Representative jobs in United States
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NimbleRx · 5 days ago

Senior Customer Support Representative

positionTempe, AZ
timeFull-time
remoteHybrid
senioritySenior Level
money$24.75/hr - $24.75/hr

NimbleRx is a healthtech company focused on simplifying access to healthcare and building a leading pharmacy business. They are seeking a Senior Customer Support Representative to handle complex issues, mentor peers, and improve workflows while ensuring effective communication with Client Partners.

Health CareMedicalMobilePharmaceutical
Hiring Manager
Alison Finley
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Responsibilities

Work a dedicated Client Partner case work queue
Triage and resolve complex, time-sensitive issues in real time
Take ownership of refunds, disputes, and high-impact pharmacy workflows
Identify recurring patterns and recommend workflow or training improvements
Communicate clearly with Client Partners (Customer Success) and Product when cross-functional alignment is required
Own escalations from initial intake through final resolution, ensuring clear communication and closing the loop with Client Partners when needed

Qualification

Customer Support experienceComplex workflow ownershipCritical thinkingPeer mentorshipCross-functional communicationProactive problem-solvingDecision-making

Required

Bachelor's degree or extensive experience in Customer Support
Advanced critical thinking and pattern recognition
Confident decision-making with minimal supervision
Ownership of complex workflows (e.g., refunds, disputes)
Peer mentorship and leadership presence
Deep knowledge of tools, systems, and process gaps
Strong cross-functional communication
Proactive problem-solving and escalation handling

Benefits

Medical / Dental / Vision / 401K package that fits your needs
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 Paid Holidays

Company

NimbleRx

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Nimble provides a pharmacy experience centered around the patient's needs to provide a more streamlined workflow.
dateFounded in 2015
location
Redwood City, California, USA
people-size51-200 employees
web-link
https://www.nimblerx.com/

Funding

Current Stage
Growth Stage
Total Funding
$74.87M
Key Investors
Four Rivers GroupSequoia Capital
2022-06-13Series Unknown· $14.75M
2018-04-03Series C· $20M
2017-10-24Series B· $28M

Leadership Team

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Talha Sattar
Patient Advocate | Founder and CEO
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Jonathan Xu
Chief Technology Officer
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Company data provided by crunchbase