Carrington Holding Company, LLC · 1 week ago
Dispute Correspondence Support Specialist
2100 East 196th Street, Westfield, IN, 46074, US
Full-time
Hybrid
Entry, Mid Level
$23.50/hr - $25.50/hr
2+ years expCarrington Holding Company, LLC is seeking a Dispute Correspondence Support Specialist to join their team in Westfield, IN. The role involves providing support to the Loan Administration Support Department's Dispute Team by managing customer complaints, ensuring compliance with regulations, and collaborating with internal business units.
Financial ServicesReal Estate
Responsibilities
Responsible for gathering and providing written analysis of complaints with an emphasis on business/regulatory errors
Maintains and updates customer complaint file tracking system to ensure the system is up to date and accurate and in compliance with regulatory guidelines
Collaborates daily with multiple internal business units by gathering information to resolve open complaints
Provides support to the Dispute Team by preparing outgoing packages, copying, and scanning documents
Provides general administrative support as needed
Performs other duties or special projects as assigned
Qualification
Required
Knowledge of Microsoft Office Suite required
Must be a team player with strong attention to detail and able to work independently
Strong analytical skills and attention to detail
Ability to interact with senior management
Ability to make decisions that have significant impact on the department's credibility, operations, and services
Ability to organize and prioritize own work schedule on short-term basis
Strong math skills, balance and check results for accuracy
Ability to compose letters
Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly
Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints
High school diploma or GED required
Minimum of two (2) years related mortgage banking, and/or financial industry experience required
Preferred
Knowledge of relevant industry-specific software packages preferred
College education preferred but not required
Benefits
Comprehensive healthcare plans for you and your family.
Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Company
Carrington Holding Company, LLC
Carrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aman Marwah, MBA
Division Chief Financial Officer
Melissa Witte
VP ESCROW ADMINISTRATION
Recent News
2025-11-04
2025-11-01
2024-04-26
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