PayPal · 8 hours ago
Sr. Director of Design, Identity & Trust
Austin, TX
Full-time
Hybrid
Director/Executive
$209K/yr - $359K/yr
15+ years expPayPal has been revolutionizing commerce globally for more than 25 years, empowering consumers and businesses in approximately 200 markets. The Sr. Director of Experience Design, Identity & Trust will lead the design strategy and execution for PayPal’s authentication, account security, and privacy experiences, overseeing a global team focused on building seamless, secure, and trustworthy interactions.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Develop and articulate a clear, compelling vision and strategy in alignment with Experience Design strategy and operations that inspires others
Oversee and direct the development of user interface plans with direct impact on PayPal revenue, expense, budget, and growth
Negotiate with and influence the decision-making of senior internal and external executives and decision-makers
Create operational and strategic objectives that enhance user and customer experiences using domain knowledge and extensive expertise
Provide guidance to critical cross-functional and cross-organizational teams focused on experience design across PayPal
Identify and resolve strategic user interface and interaction design with new or innovative solutions
Establish overall business or technical strategy for user experience initiatives
Negotiate with and influence decision-making reaching the senior executive level
Identify and resolve unique situations of substantial significance in user interface or interaction design
Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
Lead the development of user experience strategies that resonate with target audiences
Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning
Set the vision and design direction for identity, risk, and trust experiences
Define and drive experience strategy that balances security, privacy, and usability
Build, staff, and mentor a high-performing design team
Lead design planning, prioritization, and execution in alignment with product objectives
Partner with product, engineering, and risk leadership to shape roadmaps and outcomes
Facilitate workshops and cross-functional alignment to drive strategy and execution
Collaborate with other design leaders to ensure consistency across the PayPal ecosystem
Advance scalable design systems, processes, and standards that raise craft and quality
Represent design at the executive level, influencing decisions and company direction
Qualification
Required
12+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
5 years of experience leading others
15+ years of product design experience, including 8+ years leading teams and managers
Proven ability to set vision, strategy, and direction for complex, global design portfolios
Experience building and scaling high-performing, distributed design teams
Strong track record of aligning design with product objectives and business outcomes
Skilled in leading experience strategy, workshops, and cross-functional facilitation
Demonstrated ability to balance trust, security, and usability in customer experiences
Expertise in design systems and scalable frameworks that raise quality across teams
Exceptional storytelling, communication, and influence skills with executives and stakeholders
Global perspective with awareness of regulatory, accessibility, and localization needs
Preferred
Minimum of 15 years of relevant work experience and a bachelor's degree or equivalent experience
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
CEO, UK
chaloem khompitoon
President & CEO
Recent News
2025-12-31
The European Financial Review
2025-12-31
Company data provided by crunchbase