Apply on Employer Site

Capps Plumbing and Sewer, Inc. · 2 weeks ago

TMD - IT Support Specialist III (System Support Specialist)

Texas-AustinWork Locations

Full-time

Onsite

Mid, Senior Level

$4,000/mo - $4,000/mo

3+ years exp

Capps Plumbing and Sewer, Inc. is part of the Texas Military Department, which supports the Texas National Guard. The IT Support Specialist III will perform complex computer systems support, ensuring optimal performance and security of IT infrastructure while delivering customer support and managing software and hardware updates.

CommercialCustomer ServiceProperty ManagementResidential

No H1B

U.S. Citizen Only

Responsibilities

Monitor and maintain Texas Military Department’s (TMD) IT infrastructure to ensure optimal performance and security

Enforce cybersecurity protocols to protect sensitive data, systems, and communications

Conduct regular audits and vulnerability assessments to identify and mitigate risks

Maintain the integrity of network configurations, access controls, and endpoint protections

Support disaster recovery and data backup procedures to ensure business continuity

Collaborate with internal stakeholders to ensure compliance with state and federal IT security standards

Document infrastructure changes, incident responses, and system upgrades in accordance with agency policy

Provide customer service and answer user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications. Troubleshoot and resolve computer-related problems

Coordinate the update of computers and applications

Develop training manuals and Standard Operating Procedures and train users in the proper use of hardware, software, specialty applications, and various databases

Install, maintain, move, and assist in testing and upgrading new and existing hardware and software. Set up equipment for employee use and perform or ensure proper installation of cables, operating systems, or appropriate software

Develop and implement strategies to capture, organize, and share the organization's knowledge and information, improving efficiency and innovation

Coordinate and manage SharePoint portfolio activities with other organizations using Knowledge Management methodologies

Establish rules and procedures; formalize requests to change/edit/modernize Department SharePoint Portfolio

Attend work regularly and observe approved work hours in accordance with agency state employee policies & procedures handbook

May be required to perform duty in support of national emergencies, disasters and other missions, to include holidays and weekends

Perform other related work as assigned

Qualification

CompTIA Security+ CertificationMicrosoft SharePointMicrosoft OfficeComputer systems supportCustomer serviceKnowledge managementVerbal communicationWritten communicationTeam collaboration

Required

Graduation from a standard senior high school or equivalent is required

Three (3) years of experience in computer systems support work is required

Experience using Microsoft Office (such as Outlook, Word, Excel, and SharePoint) is required

A minimum CompTIA Security+ Certification or the ability to obtain it within 90 days of employment, as well as continuing education and renewal of certification is required

A valid driver's license is required

The ability to obtain a Texas Driver's License will be required within the first 30 days after entering Texas as a new resident

A satisfactory driving record is required for operating state or personal vehicles to conduct agency business

Selected candidate must pass an initial criminal history check and review of foreign adversary connections that might prevent them from being able to maintain the security or integrity of the TMD infrastructure and periodic reviews throughout employment

The selected candidate must pass federal security background investigation

The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired

Candidates must be eligible to work in the United States without requiring sponsorship

Upon hire with the State of Texas, males between the ages of 18 through 25 must provide proof of registration or exemption with the Selective Service

Preferred

An associate degree in IT, Computer Science, or a closely related field is preferred

Benefits

Health insurance benefits (employee premiums are covered at 100%, family premiums at 50%)

Optional Vision, Dental, Life, and Disability insurance at competitive rates

Generous paid vacation, sick leave, and State and Federal holidays

Defined benefit retirement structure known as a cash balance benefit, with a state match equal to 150% of the account balance at retirement and guaranteed earnings of at least 4% annually

Additional voluntary retirement savings programs (Texa$aver 401(k) and 457 programs)

Flexible spending account options for medical and childcare expenses

Potential for modified work schedules including flex, compressed, or telework (position dependent)

Free access to Camp Mabry Museum and historical structures

Robust free training access through Texas Military Department’s Web-Based Learning Program

Expansive Employee Assistance Program and complimentary counseling services

Employee Wellness and Physical Fitness Programs