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SCITON · 1 day ago

Service Support Associate (Shipping)

Palo Alto, CA

Full-time

Onsite

Entry Level

$55K/yr - $65K/yr

1+ years exp

SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. The Service Support Associate will provide service operations support related to the manufacturing and distribution of medical laser equipment to customers, ensuring efficient order assembly and shipment processes.

Health CareLaserMachinery ManufacturingManufacturingMedicalMedical Device

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide service operations support related to manufacturing and distribution of medical laser equipment to domestic and international customers

Assembly of internal and external customer orders and prepares goods for shipment

Open calls/Sales orders within Scitons ERP system to track movement of parts and field service activity

Receipt of parts and closing calls to initiate billing upon completion of field service activities

Work with management to resolve issues that may surface during the call closing process

Update Material Order Spreadsheet during and after call processing

Review and update customer installed base, as required

Respond to internal and external customer requests as needed

Update Sciton Store upon request

Weekly Inventory

Assist with scanning and maintaining electronic device history records (eDHRs) and other corporate documentation as assigned by management

Qualification

Customer serviceMicrosoft ExcelManufacturing operationsERP systemMulti-taskingTeam collaborationOral communicationWritten communicationSelf-motivatedOrganizational skills

Required

Minimum: Associate Degree

1-2 years of work experience, preferable within manufacturing operations

Computer skills in Microsoft Office, especially Excel and Word

Enterprise solution software familiarity is a plus

Rely on instructions and pre-established guidelines to perform the functions of the job

Self-motivated, results-oriented, highly organized, creative, enthusiastic, and capable of staying under control with pressure from multiple ongoing projects

Flexible, with the ability to multi-task

Excellent oral and written communication skills

Ability to work independently as well as in a team environment

Benefits

Equity/stock incentive programs

Profit-sharing bonus

Comprehensive benefits package

401K with matching

Company

SCITON

Sciton designs and manufactures advanced lasers and light sources for aesthetic medical purposes.

Founded in 1996

Palo Alto, California, USA

501-1000 employees

http://www.sciton.com

H1B Sponsorship

SCITON has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (2)

2022 (2)

2020 (3)