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Kimpton Hotels & Restaurants · 2 weeks ago

Front Office - Guest Service Agent

Cleveland, OH

Full-time

Onsite

New Grad, Entry Level

Kimpton Hotels & Restaurants is a company focused on heartfelt, human connections in hospitality. The Guest Service Agent is responsible for registration and check-out, PBX operations, and providing outstanding service to guests, developing relationships that encourage repeat visits.

HospitalityRestaurants

Responsibilities

Review arrivals noting special requests, blocking rooms as needed

Check in and out hotel guests in a confident, professional and friendly manner

Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information

Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift

Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests

Follow established key control policy

Ensure proper credit policies are followed

Submit all lost & found articles accompanied by a completed lost & found report

Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty

Verify credit limit report

Monitor room availability throughout the day

Review daily the selling status of the hotel using yield management system

Attend department meeting once a month

Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet