Hillcrest Bank · 2 weeks ago
Client Services & Solutions - Specialist II
United States
Full-time
Remote
Entry, Mid Level
2+ years expHillcrest Bank is committed to building strong relationships and providing exceptional client experiences. The Client Services & Solutions Specialist will support the bank’s call center, assisting clients with inquiries while preventing fraud and ensuring compliance with banking regulations.
Banking
No H1B
Responsibilities
Assist with client questions, complaints, and banking inquiries
Use effective communication, probing questions, and critical thinking to ascertain various needs while identifying any areas of fraud
Provide both internal and external Online Banking and Bill Payment support
Offer resolution for client concerns and offer relevant solutions for their personal banking financial needs
Build a rapport with clients and team members
Maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position
Qualification
Required
High School Education or equivalent
Minimum of 2 years of relevant job experience within a bank call center
Basic knowledge of call center protocol and client servicing experience
Basic level of work experience, knowledge, and training in call center environment
Fraud protection experience
Preferred
Associate's degree
Experience with bank call center/client servicing
3+ years of relevant job experience
Bilingual in Spanish and English
Fraud detection experience strongly desired
Benefits
Medical
Dental
Vision
Critical illness
Accident and hospital indemnity insurance
Company paid life insurance
Parental benefits
401k
An associate stock purchase program
Paid time off
Education reimbursement
Associate banking perks
Company
Hillcrest Bank
Hillcrest Bank is a company that offers banking solutions.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Idaho Business Review
2025-03-06
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