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Santander · 1 month ago

Vice President, End User Technology: VIP Support

Madison Ave Corp

Full-time

Onsite

Mid, Senior Level

$98K/yr - $170K/yr

7+ years exp

Santander is a global leader and innovator in the financial services industry, evolving into a technology-driven organization. The End User Technology VIP Support Specialist provides high-touch, white-glove technology support to senior executives, ensuring a seamless and reliable technology experience across all devices and platforms.

BankingCommercial LendingFinanceFinancial ServicesPersonal Finance

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Provide personalized, end-to-end technology support for C-suite executives, senior leaders, and other VIP stakeholders

Serve as the primary point of contact for technology-related issues impacting executive offices, meetings, and travel

Deliver white-glove service for hardware, software, mobile, and collaboration systems with an emphasis on discretion, efficiency, and communication quality

Diagnose and resolve complex technical issues involving Windows 11, iOS devices (iPhone/iPad) and enterprise tools such as Microsoft 365, Teams, and Outlook

Support network connectivity (VPN, Wi-Fi, remote access), printers, and peripheral devices used by executives

Manage VIP-related incidents and requests through ServiceNow, ensuring accurate documentation, prioritization, and escalation where appropriate

Provide on-site and remote A/V support for meetings, presentations, and video conferences in executive offices and boardrooms

Ensure all activities align with Santander’s Information Security and Technology Risk standards, including device encryption, data protection, and user access controls

Partner with Cybersecurity, Infrastructure, and Risk teams to maintain compliance with internal and regulatory requirements

Maintain strict confidentiality in all executive interactions and technology operations

Participate in device refresh, mobility, and collaboration technology initiatives across Santander’s U.S. operations

Contribute to the evaluation and deployment of new tools that enhance the executive user experience

Identify recurring issues and recommend proactive solutions to improve reliability and reduce downtime

Qualification

Microsoft 365 administrationEndpoint management toolsVIP support experienceTroubleshooting across environmentsServiceNow familiaritySpanish language proficiencyITIL Foundation certificationCommunication skillsProblem-solving skillsCustomer focusIntegrityConfidentialityCollaborationAdaptability

Required

Bachelor's degree in information Technology, Computer Science, or a related field

9+ Years Experience with client (PC) technologies and support services

7+ years of experience in IT end-user support, including 3+ years in VIP or executive support

Expertise in Microsoft 365 administration, endpoint management tools (Intune, SCCM), and remote support platforms

Proven ability to troubleshoot across multiple environments (Windows, macOS, iOS, Android)

Familiarity with ServiceNow or similar ITSM platforms

Exceptional communication, interpersonal, and problem-solving skills, with a customer-first mindset

Demonstrated ability to work under pressure and manage sensitive situations with tact and professionalism

Understanding of enterprise networking, endpoint security, and data privacy controls

Customer Focus: Anticipates executive needs and delivers a seamless user experience

Technical Mastery: Deep knowledge of endpoint technologies, collaboration tools, and security practices

Integrity & Confidentiality: Manages all executive interactions with the highest ethical and privacy standards

Collaboration: Works effectively across Technology, Security, and Risk teams to maintain service quality

Adaptability: Thrives in a fast-paced, high-visibility environment with evolving priorities

ITIL Foundation certification or equivalent service management training

Preferred

Spanish language proficiency preferred

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education

Experience in Microsoft Office products

Benefits

Fair and competitive rewards package

Benefits are designed to support you, your family and your well-being

Company

Santander

Glassdoor3.9

Banco Santander is a banking firm that specializes in various banking services including retail, commercial, digital, & investment banking.

Founded in 1857

Boadilla Del Monte, Madrid, ESP

10001+ employees

https://www.santander.com/

H1B Sponsorship

Santander has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (1)