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Citi · 2 weeks ago

Collections Specialist - Train Onsite Work from Home. Salary up to $20/hourly - Johnson City, TN

Johnson City Tennessee United States

Full-time

Onsite

Entry, Mid Level

$20/hr - $20/hr

1+ years exp

Citi is a leading global bank, and they are seeking a Collections Specialist to perform moderately complex and varied assignments with limited supervision. The role involves advanced negotiation skills, coaching lower-level collectors, and prioritizing workflow to identify process improvements while ensuring compliance with applicable laws and regulations.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Performs Collections Specialist 3 duties plus: Uses advanced negotiation skills to resolve escalated calls

Coaches trains lower level Collectors and new team members

Prioritizes workflow to help identify process improvements

Interprets procedures instructions by choosing among alternatives to resolve problems

Works under limited supervision. May support an expansive array of products/services

Demonstrates technical/administrative expertise

Applies specialized functional area skills and basic knowledge including underlying professional technical principles or standards, which are well defined

Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualification

Collections experienceNegotiation skillsDecision makingProblem solvingWork under pressure

Required

High School diploma or equivalent

Attached resume is required in order to be considered for this position

This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required

Preferred

previous Collections experience preferred

work under pressure Decision making Problem solving Negotiation

Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area

1-3 years experience

Benefits

Day 1 Health Benefits!

401(k) match

Tuition Reimbursement

Dental Insurance

Vision Insurance

Paid parental leave

Paid time off

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)