First American · 3 weeks ago
Operations Manager (Remote in Texas)
United States
Full-time
Remote
Mid, Senior Level
$83K/yr - $110K/yr
5+ years expFirst American is a leading company in the mortgage solutions sector, dedicated to providing quality services in loan origination, closing, and servicing. The Operations Manager will oversee day-to-day operations, manage project outcomes, and ensure compliance with established procedures while fostering a high-quality service environment.
Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment
Responsibilities
Manages and sets priorities of an operational function or the day-to-day operations of a group of professionals who have responsibility for operations and project outcomes. May provide direct and indirect supervision of teams
Creates project plans. Identifies and leverages resources
Influences outcomes and assures that all employees within area of responsibility are working towards a common goal
Participates in the decision-making process regarding capital expenditures and asset redeployment activities
Responsible for adherence to operating budget guidelines regarding all expenses
Actively participates in all activities which support the organization’s goals and objectives
Contributes to and drives project reviews and approves detailed designs and cost estimates for projects
Participates in the development of both short and long-range plans for the organization and provides input to operational decisions to clarify or modify project plans, and/or schedule requirements
If the employee in this role has direct reports: Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Makes hiring recommendations and gets input from Senior Management/Executive Management
Other duties as assigned
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
5-7 years of directly related experience
3-5 years demonstrated experience in a supervisory or management role
Requires Texas Escrow Officer License
Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level
Solid administrative and management skills
Project management and planning skills
High level of business acumen, strategic agility, ability to develop others, and influence change
Analysis and negotiation skills
Excellent interpersonal and communication skills
Ability to establish credibility and be decisive, coupled with the ability to recognize and support the organization's preferences and priorities
Successful track record designing, developing, and executing complex projects in area of functional expertise
Ability to establish and maintain effective working relationships at the Management level across functional groups and business units
Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships
Strong capacity to communicate the function's vision and the department's direction and set aligned goals
Provides resources and creates systems to measure results
Familiar with competitor, financial and industry dynamics
Actively recruits, retains and develops talent and holds employees accountable for results
Leads change, manages conflict and fosters collaboration
Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met
Provides others with reliable information and delivers informative and persuasive presentations
Uses good listening skills and negotiates effectively
Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$450M2024-09-23Post Ipo Debt· $450M
2010-06-01IPO
Leadership Team
Kenneth D. DeGiorgio
Chief Executive Officer
Jody Mulkey
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase