SHI International Corp. · 1 day ago
Client Solutions Manager
Austin, TX
Full-time
Onsite
Mid Level
$40K/yr - $120K/yrSHI International Corp. is a global provider of IT solutions and services, committed to diversity and professional growth. The Client Solutions Manager will be the primary customer contact for IT solutions, responsible for fostering relationships, driving adoption of SHI solutions, managing maintenance renewals, and ensuring seamless operations.
HardwareInformation TechnologySoftware
Responsibilities
Act as the dedicated customer point of contact for focused IT solutions
Forge strong relationships with customers, internal SHI departments, and OEM sales teams
Drive SHI solutions adoption and growth through recurring scheduled meetings, proactive identification of new SHI solutions offerings, and proposing competitive pricing for all offerings
Research, position, and present comprehensive pricing quotes based on dedicated customer requirements, including new hardware, software, and associated services
Propose competitive pricing quotes for SHI Solutions and finalize new IT solutions within current accounts
Actively manage customer maintenance and support renewals through customer engagement, focusing on expanding the business relationship
Manage the customer ordering process, ensure swift and accurate entry of purchase orders, and provide timely updates to customers and all relevant parties
Actively participate in assigned training and team meetings to stay updated on focused IT solutions
Collaborate with Outside Sales, customers, vendors, and internal teams through conference and team calls
Handle problem resolution by managing product returns, invoicing questions, and customer concerns
Qualification
Required
Completed Bachelor's Degree and relevant Customer Service experience, OR Customer Service experience in a corporate setting or comparable work experience preferred
Proven customer solutions experience, preferably in the IT industry
Understanding of business operations and strategy - Basic
Experience building and maintaining professional relationships with both internal and external stakeholders - Basic
Proficiency in customer outreach and delivering tailored customer service solutions - Basic
Experience working in a fast-paced, collaborative environment - Basic
Experience using discretion to independently facilitate business decisions in response to customers - Basic
Business Acumen: Can understand and apply basic business concepts and terminology
Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned
Communication: Can communicate simple ideas and information clearly
Customer Service: Can provide responsive and courteous assistance to customers
Discretion: Can make wise decisions or judgments in minor matters of privacy and confidentiality
Initiative: Can demonstrate a willingness to take on new tasks and responsibilities when assigned
Interpersonal Skills: Can communicate effectively and build relationships with others in minor situations
Judgment: Can follow established guidelines and procedures to make decisions when faced with common tasks or problems
Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned
Strategic Thinking: Can understand and align with the organization's strategic direction
Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines
Benefits
Medical
Vision
Dental
401K
Flexible spending
Company
SHI International Corp.
Think of SHI as your personal technology concierge.
Founded in 1989
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Thai Lee
President / CEO
Dave Gruver
Field Chief Technology Officer
Recent News
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2025-11-08
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2025-11-08
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