Arhaus · 3 weeks ago
Client Services Training Facilitator
Hudson, OH
Full-time
Onsite
Entry Level
1+ years expArhaus is a company committed to providing outstanding client service and is seeking a motivated Client Services Training Facilitator to enhance their team. This role involves facilitating training programs for client service representatives, ensuring they are equipped with essential skills and knowledge to effectively assist clients.
Consumer GoodsE-CommerceFashionFurnitureHome DecorLifestyleManufacturingReal EstateRetail
Responsibilities
Equip representatives with the requirements needed to effectively interact with customers and be proficient in applications, resolution strategies, product knowledge and soft skills
Assist in the preparation and execution of training materials for new hires and existing client service representatives
Conduct role-playing exercises, simulations, and training sessions to ensure agents are fully prepared to handle client inquiries effectively
Facilitate continued education with existing representatives
Observe and evaluate agents’ performance, providing constructive feedback to help them improve their communication and problem-solving skills
Support the creation of training manuals, FAQs, and other resources to enhance agents' performance
Help facilitate onboarding for new employees, ensuring a smooth transition into their roles
Assist in tracking the progress of trainees and provide progress reports to management
Answer questions and provide coaching to client service representatives regarding best practices, product knowledge, and company policies
Collaborate with senior trainers and management to identify areas for improvement in training programs
Stay up to date with new product offerings, updates to policies, and client service technologies to keep training materials current
Participate in team meetings and contribute to the development of strategies that enhance training effectiveness and employee engagement
Must be able to speak to and lead training teams while keeping trainees on task
Qualification
Required
High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus
1-2 years of experience with training or mentoring colleagues in a client service or retail environment is required
Strong communication and interpersonal skills, with the ability to explain concepts clearly and effectively
Excellent listening skills and patience when assisting others
Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong organizational skills with attention to detail
Ability to work both independently and as part of a team
A passion for helping others succeed and grow
Preferred
Familiarity with learning management systems (LMS) or training software is preferred
Knowledge of retail industry best practices and client service standards is a highly valued
Company
Arhaus
Arhaus is a premiere retail chain that designs, manufactures, and sells home furnishings both at retail locations and online.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$150MKey Investors
Monroe Capital
2023-08-16Post Ipo Secondary· $120M
2021-11-04IPO
2017-06-27Debt Financing· $30M
Leadership Team
Jennifer Porter
Chief Marketing Officer
Recent News
Designers Today
2025-12-30
2025-12-06
2025-11-26
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