Public Health Solutions · 10 hours ago
Chief Operating Officer
New York, NY
Full-time
Hybrid
Director/Executive
10+ years expPublic Health Solutions (PHS) is the largest public health nonprofit serving New York City, dedicated to improving health outcomes and supporting low-income families. The Chief Operating Officer (COO) will oversee organization-wide operations and lead teams in various health domains to ensure operational efficiency and impactful services.
CommunitiesHealth CareMedicalService Industry
Responsibilities
Collaborate with the CEO and Executive Leadership Team to assess organizational performance and develop actionable recommendations for continuous improvement, ensuring alignment with PHS’s long-term strategy
Serve as a business partner to the CEO on the organization’s administrative processes
Improves strategic alignment across all areas of PHS’ work, socializing health equity goals to ensure all employees understand their contribution to the mission and vision
Ensures participant experience and community engagement are applied across all stages of the service lifecycle—development, design, delivery, quality improvement and evaluation
Generate reports, dashboards and develop tools to provide operational information to the CEO and board of directors
Responsible for the operations strategy and systems development and management, including seamless integration of Human Resource, Internal Communications, Programmatic, Technology, and Advancement systems and software
Develop KPIs to track organizational operational performance
Oversee operations of PHS’ core community services in food and nutrition, health insurance and benefits, maternal and child health, sexual and reproductive health and tobacco control
Lead, mentor, and develop the team by managing work allocation, training, performance evaluation, and fostering an effective team dynamic. Actively engage in all programs and services to build comprehensive knowledge and inspire leadership
Engage other members of the Executive Leadership Team to facilitate cross-departmental collaboration that ensures that all technology, and HR solutions positively support PHS’ evolving strategy, operational delivery, and data collection needs
Ensures participant experience and community engagement are applied across all stages of the service lifecycle including development, design, delivery, quality improvement and evaluation
Creates opportunities for teaching and learning that facilitate best-practice
Provide effective and inspiring leadership by being actively involved in all programs and services, developing a broad and deep knowledge of all programs. Support and participate in development activities as needed
Contribute to the organization’s efforts to promote an organizational culture of collaboration, open, transparent and frequent communication, adaptation, alignment with a common vision, and celebration of success in achieving specific project and broader organizational objectives
Accountable for clear and thoughtful communication with all stakeholders and in particular, employees, to ensure an environment of transparency, clarity of mission and support while also demonstrating high standards of excellence and accountability
Mentor, coach and develop PHS senior management team with an emphasis on developing capacity in strategic analysis and planning and program budget
Create opportunities for Neighborhood Health (NH) services to contribute to policy and advocacy that advances health equity for the communities we serve
Responsible for fostering cross-functional collaboration amongst Direct Service and Development and Marketing teams to ensure clear messaging is shared with our patients, participants and stakeholders
Collaborate with the members of the senior management team to develop and implement plans for the operational infrastructure of systems, processes and policies that support rapid growth of the organization, balancing compliance and risk management needs with operational effectiveness and efficiency
Support and empower the Chief Information Officer(CIO) to ensure effective use of Information Technology systems to support contracts programs and organizational business processes, including document management, client relationships management (CRM), and grant management systems
Leverage Information Technology tools and systems to support core business initiatives. Oversee the implementation, including regular upgrades, of the IT infrastructure
Provide oversight and guidance for the real estate, facilities and administrative services function including mailroom, scheduling and secretarial services and the central offices site
Qualification
Required
Minimum of 10-15 years of experience in organizational management and change management
Strong understanding of health policy issues
Proven leadership in large-scale systems change and nonprofit governance
Excellent communication skills
Strategic analysis capabilities
Ability to evoke confidence and trust while building a warm and thoughtful workplace culture
Demonstrated ability to lead large scale systems change across an organization
Evidence of taking a hands-on approach in leading a variety of initiatives
Deep understanding of multi-faceted, complex city, state and federally funded nonprofit organizations
Strong knowledge of nonprofit governance; experience interfacing with governing boards
Proven track record of strong leadership and collaborative management skills
Ability to coach and mentor others in making key decisions through critical problem-solving skills
Ability to make sound judgment calls and successfully communicate those decisions to internal and external stakeholders
Possess excellent written and verbal communication skills
Persuasive, credible, and polished communicator with excellent interpersonal and multidisciplinary project skills
Strong initiative to take on new projects and strive for continual improvement
Intellectual curiosity and a genuine passion for the mission with the ability to communicate that passion to others
A team player who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding, work environment
Ability to handle a variety of constituencies, manage multiple tasks simultaneously, and thrive in a complex environment with multiple priorities
Unquestionable integrity, credibility, with unwavering ethics and values
Creative, conceptual and systems thinker
Demonstrated resourcefulness in setting priorities, proposing new ways of creating efficiencies, and guiding investment in people and systems
Flexible and a self-starter; able to multitask while also being highly detail-oriented with exceptional organizational skills
Benefits
Hybrid Work Schedule.
Generous Paid Time Off and Holidays.
An attractive and comprehensive benefits package including Medical, Dental and Vision.
Flexible Spending Accounts and Commuter Benefits.
Company Paid Life Insurance and Disability Coverage.
403(b) + employer matching and discretionary company contributions.
College Savings Plan.
Ongoing trainings and continuous opportunities for professional growth and development.
Company
Public Health Solutions
Public Health Solutions provides medical and health research association services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.64M2008-10-31Series Unknown
2006-07-10Series A· $0.64M
Leadership Team
Lisa David
President & CEO
Cassaundra Howell
Chief Operating Officer at Public Health Solutions
Recent News
2025-11-28
2025-11-24
Company data provided by crunchbase