Prompt Health · 1 month ago
Associate Billing Success Manager (B2B SaaS)
United States
Full-time
Remote
Entry Level
$50K/yr - $75K/yr
2+ years expPrompt Health is revolutionizing healthcare with automated software for rehab therapy businesses. They are seeking an Associate Billing Success Manager to provide training and support to billing teams, ensuring successful implementation of their platform and best practices in billing processes.
Health CareInformation TechnologyMedicalSoftware
Responsibilities
Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt
Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt
Understand unique team needs to help configure and develop workflows with their new EMR/PM system
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
Be highly proficient in reporting and spreadsheet manipulation to be able to effectively take customers through their relevant billing success metrics
Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
Qualification
Required
Must have 2+ years in the medical billing industry
Must have experience billing for outpatient physical therapy clinics
Very strong technical skills operating various software platforms
Highly Proficient in MS Excel
Understanding and learning software must be a passion of yours
Possess strong written and verbal skills
Highly motivated to work in a fast paced environment where you will need to work outside normal working hours at times
Prepared to grow very quickly into your role and take on greater responsibilities as needed
Be comfortable owning your own workload
Benefits
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Credits for online fitness classes/gym memberships
Recovery suite at HQ – includes a cold plunge, sauna, and shower
Company
Prompt Health
A fully integrated enterprise software solution for the physical therapy industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Baliatico
Co-Founder
Mike Dwyer
Co-Founder
Recent News
Morningstar.com
2025-06-24
Company data provided by crunchbase