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ServiceTrade · 1 week ago

Emerging (SMB) Account Manager

Durham, NC

Full-time

Hybrid

Entry, Mid Level

2+ years exp

ServiceTrade is a leading SaaS company transforming the fire protection, life safety, and mechanical industries. They are seeking a motivated and skilled Emerging Account Manager to join their growing team, responsible for retention and the expansion of customers’ investment in ServiceTrade apps and services.

E-CommerceEnterprise SoftwareMobileWeb Apps

Growth Opportunities

No H1B

Responsibilities

Engage key customer executives and users as the primary business point of contact with ServiceTrade customers

Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application

Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade

Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams

Participate in Discovery processes during customer meetings where you will use Command of the Message principles to uncover business needs that ServiceTrade can address with our solutions and services

Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations

Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base

Negotiate and close complex renewal contracts that build in growth and additional investment where possible

Exceed quota by effectively managing pipeline of expansion and New Product Sales opportunities in Salesforce.com in addition to maintaining accurate forecasts of ARR increases

Maintain high level of understanding of the Commercial Service Contractor industry and ServiceTrade products and services through certification and ongoing training

Master key skills and competencies that are required to perform this role at the highest level, including the Command of the Message sales methodology

Prioritize activity through effective time management and scheduling of customer reviews and communications

Maintain accurate customer account records and effectively document activity in Salesforce.com and other sales tools

Qualification

Account ManagementSaaS solutionsSalesforce.comB2B sales experiencePresentation skillsGoogle AppsGong.ioZoomAgile collaborationRelationship developmentTime managementCommunication skills