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SCM Insurance Services · 1 week ago

Property Claims Supervisor - Full Time, Remote (Little Rock, Arkansas)

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

SCM Insurance Services is a company that specializes in handling a variety of claims. They are seeking a Property Claims Supervisor responsible for supervising all claim activities and a team of employees to ensure compliance with standards and laws.

Financial ServicesInformation TechnologyInsurance

No H1B

Responsibilities

Review, assign, and provide supervision of all claim activity for designated claims to ensure compliance with IPG standards, client specific handling instructions and in accordance with applicable laws

Oversee investigation, evaluation and adjustment of assigned claims in accordance with established claim handling standards and laws

Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels

Conduct file reviews to oversee coverage review, ensure proper claims handling, and provide feedback on steps to move file to conclusion

Review and approve payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority

Negotiate settlements in accordance within IPG standards, client specific handling instructions and state laws, when appropriate

Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)

Provide education, training and assist in the development of claim staff

Supervision of all claim activity for specified team

Compliance with IPG standards and special client handling instructions as established

Maintain state license by completing continuing education coursework and/or work towards a claims designation

Uses various metric driven tools such as diaries and the UAP to evaluate performance and identify problem areas in advance of them becoming service issues

Reviews findings with team member to jointly develop a plan for corrective action

Defines team goals and communicates those goals to assigned team. Motivate team to perform at the highest level

Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which states are being handled

Communicates with clients, carriers, and brokers in a professional, positive and proactive manner

Works collaboratively across all internal departments

Must adhere to all company and department personnel policies and procedures

This job description is not intended to be all-inclusive, and you will also perform other responsibilities as assigned by your immediate supervisor or other management as directed

Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing

Qualification

Claims handling experienceAIC designationMicrosoft OfficeLloyd's of London experienceInsurance policy knowledgeCommunicatorMulti-taskWriting skillsCollaborative work