Apply on Employer Site

NEOGOV · 1 week ago

Benefit Programs Specialist (CD)

Ashland, VA

Full-time

Onsite

Entry, Mid, Senior Level

$46K/yr - $70K/yr

NEOGOV is part of Hanover County Government, and they are seeking a Benefit Programs Specialist to assist in determining customer eligibility for various social services benefits. The role involves conducting interviews, processing applications, and monitoring cases to ensure compliance with policies and procedures.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; exercises sound judgment

Explains nature of benefit programs and determines reasons and need for assistance

Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; determines eligibility for assistance and benefit levels using automated systems and manual methods

Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; interprets policies and procedures applicable to the various programs

Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines

Evaluates employability status of clients and explores potential sources of income

Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records

Identifies possible fraud and makes appropriate referrals

Computes assistance plans

Determines the amount of allowances for special circumstance items such as household equipment

Identifies clearly discernible social problems and makes referrals to Social Workers

Provides applicants or recipients with information about other agencies where they may go for services as needed

Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services

Determines the need for and amount of allowances for special circumstance items

Evaluates such social factors as education, work experience, and levels of social functioning

Contacts vendors for services and ensures payments to allow for the restoration or continuation of services

Monitors efficacy, trends of programs, and completes seasonal, quarterly and yearly reports; Prepares reports regarding quality control and makes recommendations to the supervisor

Participates on task forces, strategic planning, mentoring volunteers, students and new employees, teaching classes, and conducting outreach

Reviews cases for correctness, identifies significant errors/problems in caseloads and determines if the errors/problems are with the section, unit or with an employee

Provides statistical data and other information to support budget requests

Documents data and information gathered and compares findings with established guidelines of program eligibility; Conducts follow-up as needed

Carries a caseload of clients receiving public assistance that involve complex issues

Serves as a resource to staff and the public concerning public assistance programs and eligibility requirements

A senior worker serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff

Provides training to other workers on an individual or group basis; Coordinates training programs and orientation for new employees and clients; ensures that established deadlines are met

Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs

Performs related work as assigned

Qualification

Eligibility determinationSocial services knowledgeInterviewing techniquesMicrosoft OfficeData analysisCommunication skillsProblem-solvingTeam collaboration