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Penn Medicine, University of Pennsylvania Health System · 2 weeks ago

Lead Patient Service Representative

Exton, PA

Full-time

Onsite

Senior Level

Penn Medicine is dedicated to providing the highest level of care to patients while conducting innovative research and educating future leaders in the field of medicine. They are seeking a Lead Patient Service Representative to oversee front desk operations, supervise staff, and ensure smooth scheduling and registration processes for the Physical Rehabilitation Department.

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Responsibilities

Collaborates with Site Lead to ensure that the front desk operations are running smoothly

Provides supervision, mentoring and feedback to the Patient Service Registrar on office skills, strategies, and tactics as needed

Responsible for the scheduling of the Patient Service Registrar and reviews PTO request with the Site Lead and Rehabilitation Systems Coordinator

Will perform registrar duties as needed

Responsible for ensuring front desk activities are done on a timely basis including, Patient scheduling and registration, chart preparation and patient calls, Evaluation and progress note logs and Daily patient charges

Maintains up to date knowledge of third party payor systems as they relate to Rehabilitation

Counsels patients as needed on financial concerns and questions

Facilitates financial / business office requests concerning patient authorizations, denials, and balance-billed questions

Maintains logs of critical communications between the Rehabilitation cost center and other health care offices (physicians, hospital departments, external agencies)

Maintain agenda and minutes for any site-specific PSR meetings

Assist in the use of and maintenance of the scheduling system

Ensure staff are educated and update how to use the Electronic Medical Record (EMR). Provides operational in-services and orientation to the patient services representatives and other staff as needed

Assists with patient complaint resolution and recovery

Participates in the hiring process of the Patient Services Representatives

Monitors the processes concerning patient record maintenance, charge entry accuracy, and intra office/interoffice business functions

Assists in gathering and organizing monthly and yearly statistical reports for the cost center

Responsible for the maintenance and storage of Rehabilitation paper medical records within the cost center as appropriate

Qualification

Insurance billingMedical terminologySupervisory experienceElectronic Medical Record (EMR)Customer service

Required

H.S. Diploma/GED

Insurance billing and registration experience

Knowledge of medical terminology

Preferred

Previous medical office/clinic Supervisory experience

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765