Meltwater · 3 days ago
Principal Success Architect
Miami, FL
Full-time
Hybrid
Lead/Staff
$180K/yr - $230K/yr
10+ years expMeltwater is a global company that empowers customers through data-driven insights. They are seeking a Principal Success Architect to lead strategic client value realization for top enterprise customers, providing expert guidance on solution design and ensuring alignment between technology and business goals.
AnalyticsArtificial Intelligence (AI)Data IntegrationPublic RelationsSaaSSocial MediaSocial Media ManagementSoftware
Responsibilities
Help drive Gross Revenue Retention (GRR) and Net Retention Revenue (NRR) for Enterprise accounts in NAM
Lead technical discovery and solution scoping; engage IT stakeholders throughout the customer lifecycle to understand infrastructure, data strategy, security posture, and integration requirements. Clearly articulate platform architecture, scalability, security, and operational benefits in language that resonates with technical buyers
Drive technical evaluations; collaborate with product management on feature gaps, customer requirements, and competitive insights
Partner with Client Success and Sales teams to drive executive alignment, product adoption, and renewal success
Partner with our most strategic and high-priority customers, assessing their implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption
Serve as a trusted technical SME within the broader Customer Success organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices. You will help clients stay at the forefront of innovations, ensuring they are equipped with the latest product developments, best practices and emerging trends
Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions
Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption
Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth
Uncover new and evolving use cases and buying centres
Act as the voice of the customer to influence product development and roadmap
Deliver thought leadership in client forums and regional events
Deliver proactive and reactive guidance on architecture, technology strategy, and product best practices, ensuring clients stay ahead of emerging trends in AI and media intelligence
Lead with insight and storytelling, helping clients connect analytics and intelligence to business outcomes
Deliver proactive and reactive guidance on architecture, technology strategy, and product best practices, ensuring the team stays ahead of emerging trends in AI and media intelligence
Manage multiple client programs simultaneously, prioritizing effectively and contributing across projects as needed
Qualification
Required
10+ years in enterprise account management, consulting, presales or SaaS customer success
Familiarity with APIs and integrations. Knowledgeable in data structuring and data architecture. Ability to become a platform expert
Knowledgeable with the IT sales process, driving technical close plans and technical feasibility of solutions
Comfortable turning complex data into actionable insight
Deep understanding of consumer and media intelligence, with curiosity and enthusiasm for the evolving AI landscape
Proven ability to shape insight-driven narratives that inform business decisions
Experience working with C-level stakeholders, ideally with consumer intelligence, marketing, communications and/or PR personas
Strong understanding of enterprise SaaS value drivers (esp. analytics, media intelligence, data)
Exceptional communication, commercial judgment, and problem-solving skills
Exceptional organization, multitasking, and prioritization skills — able to manage multiple client programs seamlessly
Comfortable navigating matrixed global organizations
Strong collaboration mindset — ready to contribute across teams and functions where needed
Excellent written and verbal communication skills in English
Benefits
Flexible paid time off that allows you to have an enhanced work-life balance.
Excellent medical, dental, and vision options
401(k) matching, life insurance, commuter benefits, and parental leave plans
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Company
Meltwater
Meltwater is a social listening platform that offers businesses insights into online reputation, industry trends, and customer behavior.
1001-5000 employees
H1B Sponsorship
Meltwater has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (10)
2023 (5)
2022 (9)
2021 (7)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$300MKey Investors
VerdaneVista Equity PartnersSilicon Valley Bank
2023-12-18Private Equity· $65M
2019-03-15Private Equity· $175M
2017-02-07Debt Financing· $60M
Leadership Team
John Box
CEO
Aditya Jami
Chief Technology Officer
Recent News
2025-12-19
Company data provided by crunchbase