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Delsey USA · 1 day ago

Accounts Receivable & Chargeback Specialist

Hanover, MD

Full-time

Hybrid

Entry, Mid Level

$60K/yr - $75K/yr

2+ years exp

Delsey USA is a rapidly growing travel goods brand in the U.S. seeking an Accounts Receivable & Chargeback Specialist. This role is responsible for managing customer accounts, ensuring accurate cash application, and analyzing deductions and chargebacks to maintain financial integrity.

Consumer Goods

Hiring Manager

Krystal Reynolds

Responsibilities

Process and post daily cash receipts from multiple sources, including online banking, checks, and customer portals

Manage collections activities by proactively following up on outstanding invoices while maintaining positive customer relationships to ensure timely payment

Review and reconcile customer deductions and chargebacks, ensuring transactions are properly documented, validated, and coded to the correct accounts

Retrieve and analyze deduction documentation from customer portals and internal systems; engage directly with customers to investigate, dispute, and resolve deductions that fall outside contractual terms

Investigate payment discrepancies and short payments, collaborating with all Company departments to ensure accurate resolution

Monitor customer accounts to identify late payments, unapplied credits, or recurring deduction trends, taking proactive steps to mitigate risk and improve cash flow

Maintain and update deduction tracking reports, aging analyses, and reconciliation templates to support month-end and quarterly reporting

Assist in the month-end close process, including reconciliations and journal entries related to Chargebacks and AR

Prepare and deliver financial analyses and reporting to support management decisions on a weekly and monthly basis and respond to audit or compliance inquiries

Support and contribute to process improvement initiatives within the AR and chargebacks functions to enhance accuracy and efficiency

Qualification

Accounts ReceivableChargeback AnalysisERP System ExperienceExcel ProficiencyAnalytical SkillsCommunication SkillsAttention to DetailProblem-SolvingTeam CollaborationOrganizational Skills