Cypress HCM · 2 weeks ago
Customer Quality Program Manager
Greater Seattle Area
Full-time
Onsite
Mid, Senior Level
$110K/yr - $125K/yr
7+ years expCypress HCM is a leading designer and manufacturer of solar cells and PV Modules for the renewable energy industry, and they are seeking a Customer Quality Program Manager. This role is responsible for leading the Customer Experience & Quality program, ensuring product safety, quality, customer satisfaction, and managing customer audits and corrective actions.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Build and implement the company’s corporate customer quality strategy and roadmap
Lead customer audits, inspections, and risk management
Standardize and improve RMA and RCA processes across sites
Collect and act on customer feedback (VOC) to drive satisfaction and retention
Partner with cross-functional teams to reduce defects and improve design, processes, and safety
Benchmark best practices and develop performance metrics
Implement dashboards and reporting systems for quality and customer metrics
Train, mentor, and develop quality team capabilities
Manage budgets related to external failure and COPQ
Travel up to 50% to engage with customers, distributors, and end-users
Qualification
Required
Bachelor's degree in Engineering, Quality, or equivalent experience
Domestic Travel is required as needed, depending on the customer's need. It could be up to 50% or more of the time
7+ years of experience working in a Quality or Customer-Facing organization
5+ years of experience in Quality Management or Project Management roles managing large-scale, cross-functional projects
Prior experience with field failures/complaints is required
Must be a Certified Quality Engineer (CQE)
Must be a Certified Internal Auditor
Familiarity with utility customers and third-party audits such as Factory audits, IPM audits, and Physical inspections
Preferred
Lean Six Sigma Green Belt or Black Belt preferred, or a certification as a Lean Master or Lean Expert is also acceptable
Benefits
15% annual bonus eligibility
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase