MJHS ยท 13 hours ago
Customer Service Auditor
New York, NY
Full-time
Onsite
Entry, Mid Level
$51K/yr - $64K/yr
2+ years expMJHS is a company that supports patient and member experiences through its corporate team. They are seeking a Customer Service Auditor who will be responsible for training and quality assurance of the Customer Service Staff and off-site vendors, ensuring excellent service delivery.
Health Care
Responsibilities
Reviews telephone contacts with Elderplan customers
In the absence of the Supervisor provides guidance and support to the Call Center staff; Collaborates with the Senior Customer Service Reps on resolution
Trains new employees of EP benefits and identifies training issues ongoing
Reviews phone log follow-up reports to ensure call resolution and customer satisfaction
Completes error reports and summarizes findings
Qualification
Required
High School Diploma
2-3 years of Customer Service experience, Call Center experience helpful
Microsoft Word and Excel
Must have excellent communication skills; oral, written and listening
Ability to manage multiple tasks in a face-paced environment
Company
MJHS
MJHS provides home care and nursing care for elders and children.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Wagner
President & CEO, MJHS Health System
Company data provided by crunchbase