SignatureCare Emergency Center · 3 weeks ago
COLLECTOR II
Houston, TX
Full-time
Onsite
Mid Level
3+ years expSignatureCare Emergency Center is seeking a Medical Billing Collector II who will be responsible for overseeing the medical collectors on their team. This role involves conducting weekly meetings to review performance, ensuring adherence to the Revenue Cycle internal collections process, and addressing training needs to meet production metrics.
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Responsibilities
Work assigned claim volume timely and efficiently with corporate timeframes
Follow all processes and procedures as set by the Training Coordinator and/or department leadership
Understanding and staying informed of the changes with procedures, billing guidelines, and laws for specific insurance carriers or payers
Initiating collection follow-up on all unpaid or denied claims with the appropriate insurance carrier
Research, appeal, and resolve unpaid insurance claims
Actively follow up and collect on all claims, including resolution of any billing errors assigned following established procedures
Respond to correspondence from insurance carriers
Provide oversight and direction within the assigned team
Meet weekly with all team members via huddles or one-on-one training as approved by leadership
Work to identify, correct, and sustain any issues with production, workflow flow and training
Handle escalation of issues from team members via phone, email, or in writing
Provide weekly updates via written reports to leadership
Work with the Training Coordinator and Leadership as necessary
Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction, and attendance
Perform other duties as assigned by the department manager
Qualification
Required
Minimum Education: High School Diploma/G.E.D
Minimum 3+ Years of experience with insurance collections and follow-up
Knowledge of both In-Network and Out-of-Network Facility and Physician Claims
Knowledge of HIPAA, healthcare regulations, and compliance
Positive attitude, Team player, and ability to work independently
Must have understanding of Revenue Cycle, Claims Processing, and Denial Resolution
Prior experience working with commercial payers such as UHC, Cigna, Aetna, BCBS, Marketplace plans, and Humana
Experience in preparing and submitting claims, facility, physician, and specialist
Experience in reading, analyzing, and interpreting EOB's from various insurance providers is a must
Familiarity with identifying claims in need of appeal and the appeals process
Ability to clearly communicate claim follow-up and appeals status with insurance company representatives
Demonstrates excellent problem-solving skills and negotiating skills
Proven experience in a production-based environment with a concentration on meeting production standards
Knowledge of EPower and Centricity is desired
Familiarity with computers and Windows PC applications such as Excel and Word, including the ability to learn new computer systems applications
Type 45-60 WPM
Must submit to random drug screenings
Preferred
Prior leadership training or experience preferred
Benefits
Health benefits start on the first of the month after hire
Medical, dental, and vision plans with sliding-scale premiums
100% coverage for preventive health services
HSA and FSA options available
Company-paid life insurance and long-term disability
401(k) with contributions starting after 30 days
100% match on the first 4%
Full vesting after 3 years
Access to exclusive employee discounts on travel, fitness, shopping, and more
Paid Time Off
Company
SignatureCare Emergency Center
SignatureCare Emergency Center is the fastest emergency centers that their emergency facilities are always looking to add highly trained.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Khalid Khan
CTO
Chris Langan
Chief Operating Officer
Recent News
2025-11-04
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