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Spectrum · 1 week ago

Customer Service Representative (Technical Support)

Bridgeton, MO

Full-time

Onsite

Entry Level

$20/hr - $20/hr

1+ years exp

Spectrum is a Fortune 100 company seeking a Customer Service Representative focused on Internet and Voice Repair. The role involves providing technical support and customer service through phone interactions, troubleshooting issues, and handling billing inquiries to enhance customer satisfaction.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers

Providing customer support by phone, troubleshooting internet and phone technical issues, and handling basic billing inquiries and payments

Continuously learning and turning that knowledge into customer service wins

Uncovering customers needs, creating solutions, and resolving problems

Making a positive impression on customers through a best-in-class experience

Representing a Fortune 100 company with professionalism and courtesy

Managing tough feedback from clients and conveying a strong understanding of Spectrum services

Qualification

Technical support experienceCustomer service experienceMS OfficeComputer skillsHeavy volume phone experienceOrganizationDependableProfessionalPositiveProactiveMulti-taskingResilientCommunicationTime managementProblem-solving

Required

High school diploma or equivalent

Ability to work a variety of schedules including nights, weekends, and holidays

Ability to read, write, speak and understand English

1+ years of customer service or related experience

6+ months of basic technical support experience

6+ months of heavy volume phone experience

6+ months working with computers and software applications

Preferred

6+ months of customer service or related experience

6+ months of basic technical support experience

6+ months of heavy volume phone experience

6+ months working with computers and software applications

MS Office

computer skills

typing

Communication

organization

time management

customer service

Dependable

problem-solving

professional

positive

proactive

multi-tasking

resilient

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

On-the-job training

Paid time off

Parental leave

Professional development assistance

Vision insurance

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees