Pomeroy · 8 hours ago
Desktop Support Technician
Long Beach, CA
Full-time
Hybrid
New Grad, Entry LevelPomeroy is seeking a Desktop Support Technician to provide exceptional customer service and support for technology-related issues. The role involves troubleshooting and resolving problems with hardware, software, and network systems, while managing client relationships effectively.
Consulting
Responsibilities
Provide Walk-Up support for end users requiring immediate assistance during business hours
Troubleshoot problems or issues that arise with Windows and mobile devices
Documenting any troubleshooting and corrective actions taken to resolve Windows desktop/laptop issues using the ITSM system
Provide support for audio/visual equipment
Provide Smart Hands support for network, printer and other on-site IT equipment
Perform imaging and basic setup on new devices for end users
Perform PC refreshes, including imaging a device, installing software and performing other configuration as necessary to provide a seamless PC exchange with the end user either individually or in a group setting
Perform asset and inventory management on PCs and peripherals in the stockroom
Perform MDF and or data center checks that include verifying room cleanliness, network devices are operational, UPS devices are functioning, and no other alarms or alerts are taking place
Manage asset lifecycle, including asset intake, retirement and disposal
Support remote end users as needed
Escalate unresolved issues to management and various technical support teams
Drive to alternate sites on an emergency and/or scheduled basis
Qualification
Required
Must be a self-starter, detail-oriented, able to handle a variety of tasks in an efficient, accurate manner while working and delivering to deadlines
Demonstrate strong customer service skills by acting in a professional manner when interacting with end users
Must possess exceptional written and verbal communication skills (in English)
Ability to quickly learn and acquire expertise in client's custom applications
Strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen
Excellent understanding of technology and the role of the 'client' in relation to the larger IT infrastructure
Team player who is invested in and strives to maximize team/department performance
Strong verbal and written communication skills
Ability to adapt and adjust to changing work situations, processes, and procedures
Ability to multi-task and prioritize efforts in adapting to rapidly changing situations
The ability to lift and move 35 pounds
Preferred
Prior experience in a Windows environment preferred
Experience with Active Directory administration
Certification or experience equivalent to Microsoft MCITP or CompTIA A+, Network +, or Security +
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
Founded in 1982
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2026-01-11
2025-10-09
Company data provided by crunchbase