Assistant Operations Manager (DAL) jobs in United States
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CLEAR · 2 weeks ago

Assistant Operations Manager (DAL)

CLEAR is a company focused on creating frictionless experiences for its members. The Assistant Operations Manager will lead daily operations at the airport, ensuring adherence to policies while coaching and mentoring the team to achieve customer service and sales goals.

BiometricsFacial RecognitionIdentity ManagementSecurity
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Spend 80% of time on the floor in a customer-facing environment at the airport
Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
Monitor & drive security, service & sales on each shift
Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations
Coach, mentor, and train the team to meet sales and customer service goals and standards
Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary
Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
Manage incident prevention and responses
Attend station management team meetings

Qualification

Customer serviceLeadership experienceTechnology proficiencyInterpersonal skillsOrganizational skills

Required

1-2 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars)
Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others
Ability to manage multiple priorities in an ever-changing environment
Strong organizational skills with the ability to manage multiple priorities and tasks
Proficiency in using technology daily in your work
Required to successfully complete a government background investigation
Ability to stand/walk for extended periods of time
Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

Company

CLEAR is an identity company that uses biometrics to build a connected world that’s smarter and more secure. It is a sub-organization of Alclear LLC.

Funding

Current Stage
Public Company
Total Funding
$135M
Key Investors
United AirlinesT. Rowe PriceDelta Air Lines
2021-06-30IPO
2021-02-08Private Equity· $100M
2019-07-29Corporate Round

Leadership Team

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Caryn Seidman-Becker
Chairman & CEO
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Company data provided by crunchbase