Optum ยท 1 week ago
Business Office Customer Service Representative-Kelsey Seybold Clinic
Pearland, TX
Full-time
Onsite
Mid Level
$16/hr - $27.69/hr
3+ years expOptum is part of one of the nation's leading health care organizations, Kelsey-Seybold Clinic, which is nationally recognized for delivering coordinated care. The Business Office Customer Service Representative will handle patient inquiries regarding billing, insurance information, and general concerns, ensuring effective communication and timely responses to enhance patient satisfaction.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Answer all patient telephone inquiries regarding patient accounts in reference to Clinic billing, insurance information, collection accounts, and general patient concerns
Maintain effective communication with all customers both internal and external including co-workers
Provide clear and grammatically correct written responses to patient communications as required
Work closely with the team leads and supervisor to address issues and identify problems
Plan and organize own work to ensure timely responses, correctly document findings and communication in the patient's account while meeting department standards for quality and productivity
Work independently and as a part of a team to answer patient inquiries in one call whenever possible
Qualification
Required
High School diploma or GED from an accredited program
3+ years of experience in a health care Call Center or medical insurance environment
Knowledge of insurance billing and KSC contracted health plans' rules, regulations and medical policies
Basic knowledge of medical terminology, ICD10 and CPT coding
Demonstrated ability to navigate and use a variety of software applications and online resources
Proven analytical skills to rapidly evaluate simple patient billing questions and resolve on the first call, or to route complex problems to the appropriate party for follow-up action and resolution
Proven excellent communication and telephone etiquette, problem solving and active listening skills
Proven clear and grammatically correct written communications
Preferred
Billing and Coding Certificate
Proven computer skills to include basic MS Word & Excel, Epic Resolute
Bilingual Spanish
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase