Latham, The Pool Company · 1 week ago
Warranty Claim Representative
Latham, NY
Full-time
Onsite
Mid Level
$20/hr - $28/hr
3+ years expLatham Pool Products is a leading manufacturer in the pool industry, dedicated to innovation and quality. The Warranty Claim Representative is responsible for managing warranty claims and providing exceptional customer service, while performing clerical duties and ensuring data integrity for claims information.
ChemicalManufacturing
No H1B
Responsibilities
Respond to all inquiry’s received by phone or email in a timely fashion
Exhibit professional and courteous demeanor, technical accuracy and conformance to company policies and practices
Document all inbound and outbound communications received for auditing purposes
Preform clerical duties associated with the Consumer repair life cycle (data entry, information requests, drafting correspondence)
Act as a liaison between sales, manufacturing, marketing, vendors, and customer service to resolve customer inquiries
Ensure data integrity of all claims information by validating submitted information against ERP systems to supplement quality programs
Administer all repair work orders submitted by gathering supporting information and reviewing applicable warranty policy to determine coverage
Collection and processing of customer payments for services purchased through service offers
Queueing of workorders into master schedule
Qualification
Required
Associate degree or prior work experience required
3 years insurance claims experience required
2 years' experience in pool, manufacturing, distribution, or design industry required
Excellent telephone and interpersonal skills
Strong organizational skills, ability to multi-task and meet deadlines
Strong computer skills including proficiency in Microsoft Office Suite and ability to learn new computerized systems and programs
Ability to work with diverse customers and colleagues
Preferred
Prior experience in conflict resolution and negotiation
Benefits
Medical, dental, and vision insurance
HSA and FSA plans available
401(K) with 50% company match up to 6%
Paid Time Off – 3 to 5 weeks per year with weekly accruals starting day one
Holidays - 11 Paid, eligible on day one
Life/ADD Insurance and Short/Long Term Disability insurance with buy up options
Training programs, Tuition Reimbursement, and growth opportunities
Company
Latham, The Pool Company
We are the largest designer, manufacturer and marketer of inground residential swimming pools in North America, Australia and New Zealand.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-04-22IPO
2018-12-19Acquired
Leadership Team
Scott Rajeski
President and CEO
Sean Gadd
Chief Executive Officer
Recent News
2025-12-08
2025-11-05
Latham Pool Products
2025-11-05
Company data provided by crunchbase