Lafrance Hospitality · 1 week ago
Guest Services - Front Desk Agent - Fairfield Inn & Suites, North Conway, NH
Bartlett, NH
Part-time
Onsite
New Grad, Entry Level
$17/hr - $19/hrLafrance Hospitality is seeking a new Team Member for their Fairfield Inn & Suites in North Conway, NH. The role of Part-Time Front Desk Agent involves providing excellent customer service, checking guests in and out, and ensuring guest satisfaction.
Hospitality
Responsibilities
Maintain a warm, welcoming and professional demeanor while interacting with all guests
Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded
Answer the phone in a professional & helpful manner
Follow procedures on posting charges and settling guest accounts
Effectively address and resolve guest problems to increase guest satisfaction
Be knowledgeable of emergency procedures and Hotel policies
Practice punctuality for scheduled shifts
Qualification
Required
Customer Service Experience
Attention to detail
Reliability
Preferred
Hotel Experience is a plus but NOT necessary
Marriott Experience is a plus but NOT necessary
Benefits
DailyPay - Get Paid Any Day!
401K Matching
Brand Hotel Room Discounts
Company Wide Hotel Room Discount Program
Referral Bonus Incentive
Retention Bonus Incentive
Annual Review Program
Extensive Room for Growth
Paid Training
Company
Lafrance Hospitality
Lafrance Hospitality was established in the 1950’s and has since grown into a full service hospitality company with a current portfolio of fourteen hotels, five restaurants/function facilities and one catering division.
Founded in 1955
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Pineault
CFO
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