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First Horizon Bank · 1 week ago

Default Servicing Phone Agent

Knoxville, TN

Full-time

Onsite

New Grad, Entry Level

First Horizon Bank is a leading regional financial services company dedicated to helping clients, communities, and associates unlock their full potential. The Default Servicing Phone Agent is responsible for contacting past due customers regarding various loan products and negotiating payment schedules while maintaining a professional and ethical approach.

BankingFinanceFinancial ServicesRisk Management

H1B Sponsor Likely

Responsibilities

Negotiates and facilitates loan payment schedules for customers

Follows up on loan repayment agreements

Analyzes and determines future disposition of customer’s account

Verifies and documents all applicable information into collection system

Attempts to negotiate payments via expedited payment methods

Handles all situations in a professional, ethical manner

Escalates special situations or problems, as necessary

Other duties as assigned

Qualification

Verbal communicationWritten communicationMicrosoft OfficeAttention to detailBilingual (English/Spanish)

Required

High school diploma or equivalent required

Ability to evaluate situations and make appropriate business decisions

Ability to work in contact center environment, to include wearing a headset

Excellent computer skills with strong knowledge of email and Microsoft Office

Strong verbal and written communication skills

Attention to detail and ability to identify potential issues

Basic keyboarding or other repetitive motions

Lifting/pushing objects

Must be able to talk, listen and speak clearly on telephone

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards

Preferred

Bilingual (English/Spanish) a plus – ability to communicate proficiently in both English and Spanish

Benefits

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Company

First Horizon Bank

Glassdoor3.6

First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.

Founded in 1864

Raleigh, North Carolina, USA

5001-10000 employees

https://www.firsthorizon.com/pmc

H1B Sponsorship

First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (31)

2023 (15)

2022 (17)

2021 (19)

2020 (16)