Customer Service Rep I jobs in United States
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PENNYMAC · 1 day ago

Customer Service Rep I

positionMoorpark, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$36K/yr - $45K/yr

Pennymac is a specialty financial services firm focused on the mortgage market, aiming to help Americans achieve homeownership. The Customer Service Representative role involves providing exceptional support to customers, resolving inquiries, and cross-selling products in a high-volume call center environment.

BankingFinanceFinancial ServicesLendingMortgage
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H1B Sponsor Likelynote

Responsibilities

Provide exceptional support to our customers through polite and informative phone interactions in an inbound high volume call center environment
Provide account information to customers including, but not limited to, inquiries regarding loan payments, escrow, taxes, payoffs, and loan documents
Conduct research to resolve and respond to customer inquiries accurately
Interact cross-departmentally to resolve customer requests, including escalations
Perform other related duties as assigned
Demonstrate behaviors that are aligned with the organization’s desired culture and values

Qualification

Customer serviceProblem solvingComputer proficiencyMortgage experienceMathematical aptitudePatienceKindnessBilingual SpanishNegotiation skills

Required

Demonstrate patience, kindness, and understanding for customers during all interactions
Easily navigate multiple screens, find relevant data, and communicate clearly to customers
Computer proficiency, including Word and Excel
Deliver timely and accurate information in a fast-paced environment
Critically think with strong negotiation and problem solving skills, mathematical aptitude, and sound judgment
Make decisions independently within set policy and procedures

Preferred

Mortgage and/or financial services industry experience is a plus
Bi-lingual Spanish is a plus; additional per-call compensation may apply

Benefits

Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

Company

PENNYMAC

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Pennymac is a home loan lending company that offers financial services.
dateFounded in 2008
location
Westlake Village, California, USA
people-size1001-5000 employees
web-link
https://www.pennymac.com

H1B Sponsorship

PENNYMAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (42)
2023 (33)
2022 (44)
2021 (65)
2020 (34)

Funding

Current Stage
Public Company
Total Funding
$2.33B
2025-12-11Post Ipo Debt· $75M
2025-08-07Post Ipo Debt· $650M
2024-05-20Post Ipo Debt· $850M

Leadership Team

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Amar Nadig
Senior Vice President of Enterprise Data
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Kevin Ryan
Senior Managing Director and Chief Strategy Officer
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Recent News

MarketScreener
Pennymac Financial Services Insider Sold Shares Worth $464,689, According to a Recent SEC Filing
2025-12-20
HousingWire.com
Inside Pennymac’s Texas expansion and its push for top mortgage talent
2025-12-16
HousingWire.com
Mortgage industry backs LLPA changes but is divided over priorities
2025-11-06
Company data provided by crunchbase