Hi Tech Packaging, Inc. · 1 week ago
Customer Service Specialist
Stratford, CT
Full-time
Onsite
Mid Level
3+ years expHi-Tech Packaging Inc. is a protective packaging manufacturer and distributor serving a wide range of industrial customers. The Customer Service Specialist is responsible for customer communication, accurate order entry, and coordinating product purchasing to support customer demand, while managing key customer accounts to ensure high-quality service.
ManufacturingPackaging ServicesShippingWarehousing
Hiring Manager
Robert Sims
Responsibilities
Serve as a primary point of contact for customers via phone/email
Provide pricing, lead times, order status updates, and general support
Resolve order issues (shortages, backorders, returns, shipping questions) and communicate clearly with customers
Accurately enter sales orders, change orders, and credits in the company system (QuickBooks or similar)
Verify order details (items, quantities, pricing, ship-to, delivery requirements)
Coordinate internally with warehouse and production teams to ensure orders ship correctly and on time
Create and submit purchase orders for stocked and non-stocked items as needed
Communicate with vendors on availability, lead times, and shipment tracking
Monitor open POs and backorders and proactively update customers and internal stakeholders
Support assigned key accounts with consistent communication and proactive follow-up
Track recurring needs, customer preferences, and service requirements
Identify opportunities to improve service levels (consolidated shipments, inventory planning, reorder reminders, etc.)
Qualification
Required
3–5 years of customer service / inside sales / order management experience (B2B preferred)
Some college required (Associate's degree or higher preferred)
Experience with order entry systems (QuickBooks, ERP, or similar)
Strong attention to detail and ability to manage multiple priorities
Clear written and verbal communication skills
Comfortable working in a fast-paced environment and collaborating across departments
Proficiency with Microsoft Office/Google Workspace (email, spreadsheets, documents)
Preferred
Experience in packaging, manufacturing, distribution, or industrial products
Purchasing or vendor coordination experience
Key account support experience (managing recurring customer needs)
Company
Hi Tech Packaging, Inc.
Since its beginning in 1985 Hi Tech Packaging has been focused, challenged and inspired by our customers.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase