Steelcase · 2 weeks ago
Customer Service Product Analyst
Grand Rapids, MI
Full-time
Onsite
Entry Level
2+ years expSteelcase is a global design and thought leader in the world of work. They are hiring a Customer Service Product Analyst to determine feasibility, pricing, and specifications for non-standard requests to ensure profitability and competitiveness while proposing alternative product solutions to meet customer needs.
FurnitureManufacturingRetail
Responsibilities
Manages and coordinates activities associated with the customer’s request for quote by facilitating discussions to uncover customer business needs and using information to provide the right solution at the right price
Assesses the feasibility of new requests, consults with manufacturing regarding capabilities, product applications, engineers, safety, design and profitability to meet customer’s needs for special products
Prepares formal quote (product description and pricing) and related documents to aid the sales force in influencing the customers’ to purchase Steelcase product
Collaborates with marketing, engineering, manufacturing, product development, field sales, dealers and customers to win bids and meet customer requirements
Qualification
Required
Must have at least a minimum of internship level experience; or 2 years of professional experience to be considered in lieu of prior internships
Prior customer service experience
Excellent communication skills
Bachelor's Degree
Strong planning and organizational skills and the ability to work in a multi task, high stress environment
Above average math skills and mechanical understanding, including the ability to read floor plans and engineering drawings
A passion for satisfying customers
Able to conceptualize and analyze technical data and to define creative solutions
Strong oral and written communication skills to communicate highly technical data to various audiences and influence internal and external groups on the benefit of various product solutions
Strong interpersonal skills to maintain positive working relationships with other groups such as dealers, field sales, product engineering, product marketing, industrial engineering, etc
Preferred
Background in quoting or proposal review
Understanding of manufacturing processes
Company
Steelcase
Steelcase is the global company that manufactures furniture, interior architecture, and technology products and services.
10001+ employees
H1B Sponsorship
Steelcase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (10)
2022 (8)
2021 (9)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-08-04Acquired
1998-02-18IPO
Leadership Team
Gale Moutrey
Global VP | Brand Experience + Workplace Innovation
Robert Krestakos
VP Global Operations
Recent News
2025-12-20
2025-12-16
Company data provided by crunchbase