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West Shore Home · 1 day ago

Salesforce (Business Systems) Support Specialist

Harrisburg, PA

Full-time

Onsite

Entry, Mid Level

$27/hr - $40/hr

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels. The Salesforce (Business Systems) Support Specialist will provide excellent support as an internal subject matter expert for Salesforce and various Information/Technology systems.

Building MaterialConsultingReal Estate

No H1B

Responsibilities

Diagnose and resolve issues within Salesforce, Leap CPQ, Five9, and other company platforms

Manage and oversee open tickets in the company Jira Service Desk and communicate updates with team members and internal customers via comments

Provide exceptional service by responding to and complete support requests (tickets) in a timely manner as per Service-Level Agreement (2 Hours to First Response/40 Hours to Resolution)

Manage processes that impact and relate to Salesforce Org, including creating and maintaining fields, views, reports, dashboards, campaigns and other Salesforce objects and functions

Qualification

Salesforce automation toolsSalesforce customizationSalesforce Administrator certificationJira Service DeskCommunication skills

Required

Proficiency with Salesforce automation tools- specifically updating, debugging, and creating FLOWS

Proven knowledge of the standard capabilities of Salesforce including on-going customization/alterations

Strong communication skills including the ability to communicate effectively with internal/external developers on a technical level, as well as front line employees with no technical background

Applicants must be authorized to work in the United States at the time of their application on a full-time basis