Cactus Petes Resort Casino · 3 weeks ago
Hotel Front Desk
Jackpot, NV
Full-time
Onsite
New Grad, Entry Level
$14.40/hr - $14.40/hrCactus Petes Resort Casino is a leading provider of integrated entertainment and casino gaming experiences. They are seeking a Hotel Front Desk team member to provide excellent guest service, manage reservations, and assist in various administrative tasks.
Gambling & Casinos
Responsibilities
Job Tasks must be finished in a timely manner according to department standards
Adhere to department and property policies and procedures regarding guest service standards
This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty
Greet guests with a smile and pleasant disposition in a timely manner
Date-stamp, sort, and rack incoming mail and messages
Keep record of room availability and guest’s accounts, manually or by computer
Compute bill , collect payment , and make change for guests
May post and correct charges to guest’s folios (bills)
Make and confirm room reservations for guests
Assist in the group sales efforts as specified by Hotel Leadership
Complete all necessary reports as assigned by your supervisor
Answer all incoming calls routed to the operator in a knowledgeable and professional manner; Alert other operators to calls holding
Direct calls to the proper extension
Make paging announcements in a clear and professional manner
Establish accurate accounts for players based on data entry guidelines, issue cards and explain the program to them
Update accounts with information changes and obtain missing information on player accounts
Answer questions about the MyChoice program, packages, transportation services, parking, facilities, hotels, restaurants, shopping, travel directions, and all events and promotions
Familiar with menu items, pricing, hours of operation and current specials with daily operations
Keep area neat, clean and stocked with necessary supplies, including Hotel Lobby
Turn in all cash and accounting paperwork using proper procedures in a neat and organized manner
Always conduct oneself in a manner that reflects a positive professional image
Must be able to gain knowledge of the different coupons and expiration dates
Assist with training new team members until they are proficient and exceed Cactus Petes Casino Standards
Qualification
Required
Prior experience with computer required
Must be 17 years of age
Preferred
High School Diploma or equivalent preferred
Prior cash handling experience preferred
Experience with POS, data entry, Microsoft Programs, Windows, and internet preferred
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Cactus Petes Resort Casino
Since 1956, Cactus Petes has provided Northern Nevada and Southern Idaho with gaming and entertainment excitement.
Founded in 1956
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase