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Ashbaugh Beal · 1 week ago

Dental Patient Care Facilitator

Albuquerque,NM,US

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Ashbaugh Beal is seeking a Dental Patient Care Facilitator to assist patients with their dental needs and insurance coordination. The role involves scheduling appointments, managing referrals, and providing detailed information about treatment plans while ensuring a supportive and sensitive approach to patient care.

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Responsibilities

Coordination of Insurance benefits, eligibility, frequency limitations, procedure coverage, deductible, allowable, wait periods, copays and pt. financial responsibility for each treatment. The ability to understand this and articulate it to the pt. in a way the patient understands this. Communication with our DCB Dept. will be an important part of this duty

Coordination, tracking and all follow up of outgoing Medical and BH referrals

Management and scheduling of all incoming referrals from Medical to Dental

Coordination, tracking and follow up of all referrals to dental specialist, including scheduling the appointments

Track biopsy lab orders and assure patient notification of results. Facilitate any needed referrals

Auditing charts to assure sealants are properly treatment planned, scheduled, and completed

Support effective tracking of quality measures

Appointment confirmation calls and procedure post-op calls

Treatment plan consultation and explanation, in detail either in person or over the phone

Community outreach and health fairs

Maintain social media presence for the dental site

Works ASAP list daily to fill holes from last minute cancelations of the current and next day schedules for multiple providers

Tele-heath patient contact to support provider recommended behavior changes

Develop patient education materials

Support patient access to community resources impacting social determinants of health

Other duties as assigned

Qualification

Dental insurance knowledgePatient communicationSchedulingTrackingComputer proficiencyBilingual English/SpanishProblem-solvingPatient educationCommunity outreachQuality assuranceMulti-tasking

Required

High School graduate or GED certificate

2 years of experience working as a Dental Assistant

Knowledge of patient dental Insurance

Knowledge of dental procedure and cost

Demonstrates knowledge of applicable FCCH patient-related forms and programs

Ability to interact and communicate with people over the telephone

Ability to communicate, educate, and motivate patients towards behavior change

Knowledge of planning and scheduling processes

Knowledge of pre-certification requirements, procedures and documentation of third-party medical insurance payors or other patient healthcare funding programs

Ability to analyze and solve problems

Skill in the use of personal computers and related software applications

Appropriate knowledge and familiarity with various compliance programs and elements

Ability to maintain quality, safety, and/or infection control standards

Basic knowledge of general office procedures to include filing, copying, and faxing

Ability to use a multi-line telephone to schedule appointments

Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts

Ability to work on multiple tasks within established deadlines

Ability to work under the direction of a supervisor and follow instructions for work completion

Ability to take the initiative to resolve patient concerns and problems

Able to work well with diverse groups of people