Synovus · 1 week ago
Branch Service Supervisor or Senior - Oldsmar
Oldsmar, FL
Full-time
Onsite
Mid, Senior Level
2+ years expSynovus is a financial institution seeking a Branch Service Supervisor to oversee the day-to-day activities of Personal Bankers across multiple branches. The role involves managing schedules, ensuring compliance with bank policies, and leading customer service initiatives to achieve referral goals.
BankingFinanceFinancial Services
Responsibilities
Supervises and organizes daily operations of the Transaction line, manages zone scheduling, and oversees staffing to maintain adequate coverage for Personal Bankers and branch activities. Additionally, the position entails serving as a resource for Personal Bankers, offering guidance on intricate transactions, and reviewing/approving overrides when necessary
Supports Personal Bankers in creating positive customer interactions through proactive greetings and outstanding personalized service, while ensuring accurate and efficient execution of customer transactions
Responsible for lobby leadership by offering essential coaching, and facilitating seamless customer transfers are key components that embody, uphold, and take ownership of the Branch Transformation expectations. These actions ensure optimal service delivery and create a warm and welcoming environment for our customers
Oversees team member coaching, development, and performance while effectively communicating updates on bank policies, procedures, and products. Ensures Personal Bankers receive proper training, adhere to compliance standards, and possess a thorough understanding of bank regulations, policies, products and services
Adheres to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk. Maintains a high level of awareness to recognize and report suspected fraud. Follows the business code of conduct including reporting known or suspected violations to the appropriate Company authority in a timely fashion. Completes compliance and other assigned training on time
Remains up-to-date, and ensures Personal Bankers remain up-to-date, regarding branch security policies and procedures. Assists with branch open and close procedures. Maintains alarm codes, alarm function, cameras, cash controls and other open and close activities
Supervises and educates team members on conducting the quarterly Branch Management Operations checklist, ensuring thorough discussion, review, and completion in alignment with policies, procedures, and standards. Addresses areas that need improvement with individual or through a branch action plan. Works closely with branch and operations management to ensure the branch operational integrity. Ensures ethical practices are followed in all activities related to the branch including operations, customer treatment and referral activities
Assists customers with inquiries and provides issue resolution in a professional and composed manner. Escalates issues to branch management as required. Ensures each customer is thanked for their business and is treated as a valued Synovus customer
Listens carefully to customers to understand their financial priorities, promoting the bank's products and services and referring customers to bank partners in support of individual and branch referral goals. Serves as Relationship Banker as needed
Drives referral performance on the Personal Banker line ensuring Personal Bankers achieve performance and referral goals. Models sales activity for Personal Bankers by consistently meeting or exceeding referral goals. Tracks all referral activity using the Sales Management system
Participates in daily kick-off and huddle activities, weekly sales meetings, and sales and training activities. Champions products as assigned and shares specific product information and sales tips. Performs proactive outreach to customers and prospects during sales campaigns and promotions
Maintains established levels of cash in the vault and determines items that need to be ordered and/or shipped. Supplies and verifies cash to and from customers, Personal Bankers, and other branches. Prepares, verifies and ships coin and currency to corporate customers and the Federal Reserve Bank. Maintains daily log of shipments to and from the branches and prepares monthly currency transactions report
Serves as the Personal Banker Insight Branch Administrator including updating user profiles, assigning authority, and performing other Personal Banker Insight Administration tasks as required
Serves as branch leader regarding customer satisfaction surveys. Monitors branch trend reporting and partners with other branch leadership to address service concerns resulting from these trends
Models Synovus' culture and values in everyday interactions with team members, customers and business partners. Effectively communicates with leadership and coworkers to promote a positive and collaborative team environment
Leads branch team in absence of Retail Market Manager or Lead Relationship Banker
Proactively engages with the Regional Operations Manager. Communicates operational policy/procedure changes or reminders through in person meetings or emails. Accountable for implementation of operational procedures and branch tasks
Demonstrates professionalism in appearance, punctuality, and behavior. Maintains a clean, organized work area
Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters
Performs other related duties as required
Qualification
Required
High school diploma or equivalent
Two years of Personal Banker experience
OR One year of experience as a Personal Banker Supervisor or as a Branch Manager with Personal Banker duties
OR Two years of supervisory experience that includes one year of Personal Banker experience
OR a Bachelor's degree and one year of Personal Banker experience
Knowledge of bank branch operational functions, systems, policies and procedures
Understanding and knowledge of bank compliance rules and regulations
Strong interpersonal and customer service skills with ability to quickly establish rapport with customers
Strong listening skills and a positive communicator
Account reconciliation skills
Careful attention to detail with ability to manage time and multi-task
Proficiency using Microsoft Office software products
Preferred
Bachelor's degree
Company
Synovus
Synovus is a financial services company that provides commercial banking, retail banking, investment, and mortgage services.
5001-10000 employees
H1B Sponsorship
Synovus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-12-09Post Ipo Debt· $500M
2025-07-24Acquired
2024-10-29Post Ipo Debt· $500M
Leadership Team
Anne Fortner
Head of Enterprise Credit Risk
Blake Thrasher
Market President
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-07
Retail Banker International
2026-01-06
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-06
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