Fleet Services by Cox Automotive · 1 month ago
Business Service Specialist
Morgantown, PA
Full-time
Onsite
Mid Level
3+ years expFleet Services by Cox Automotive is seeking a Business Service Specialist to coordinate fleet maintenance and ensure compliance with regulations. The role involves managing vehicle assignments, documentation, and providing exceptional customer service while collaborating with team members and vendors.
AutomotiveRailroadTransportation
Responsibilities
Perform various clerical and administrative duties relating to the Fleet Management program fulfillment
Maintain vehicle files, records, billing files, invoice payments, outside vendor, and service provider relationships
Maintain detailed accurate, up-to-date information for assigned vehicles via Fleet Management systems including assignments, service requests, registration data, repair, and service records in compliance of State, Federal, and other regulations
Analyze, manage, and report customer vehicle information/ shop throughput via daily report and query capabilities
Work with customers, both internal and external, to resolve escalated service issues and support during catastrophic events
Work with manager to utilize team resources to ensure efficiency, quality work product, and effective customer service against key performance indicators
Work with Leader to achieve customer’s expectations of department deliverables through proactive communications, establish and maintain relationships with customers
Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems
May be required to provide detailed vehicle information to support utilization and reliability
Utilize the fleet asset maintenance systems to monitor and track vehicle repairs
Communicate and schedule repairs/enhancements with Fleet Services management and location Technicians
Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded. May follow up with customer to confirm completion and satisfaction
Qualification
Required
High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
Strong proficiency with computers, Microsoft Office programs, and internet-based applications
Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment
Ability to perform data analysis and make recommendations on changes to policies, procedures, processes, or methods as needed
Ability to maintain accurate records, asset inventories and to create/analyze reports
Strong people skills and the ability to effectively communicate with peers, business partners, and leadership
Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures
Proficient in understanding, analysis, and management of vehicle information to provide recommendations
Works well in a team environment by supporting departmental initiatives and goals
Provide excellent customer service, organizational skills, and communication skills (written and verbal)
Ability to sit or stand for prolonged periods of time
Ability to perform repetitive data entry tasks, manual dexterity
Travel is isolated to nearby customer locations within assigned region
Occasional exposure to weather conditions, fumes, and noise
Preferred
Associate degree or 5 years fleet experience preferred
Works well in a team environment by supporting departmental initiatives and goals
Knowledge of federal, local, and state laws within region to support compliance of all vehicles related records
Company
Fleet Services by Cox Automotive
Cox Fleet is a modern approach to fleet maintenance.
1001-5000 employees
H1B Sponsorship
Fleet Services by Cox Automotive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (37)
2023 (10)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Ridgemont Equity Partners
2021-01-05Acquired
2017-04-04Private Equity
Leadership Team
David Henchon
CFO
Pat Fife
CIO
Recent News
2025-09-12
2025-01-09
Company data provided by crunchbase