Otterbein SeniorLife · 3 weeks ago
Partner Relations & Experience Specialist
Lebanon, OH
Full-time
Onsite
Mid Level
4+ years expOtterbein SeniorLife is a non-profit health and human service organization dedicated to providing quality care for seniors. The Partner Relations & Experience Specialist plays a vital role in enhancing the partner experience through recognition programs, internal communications, and partner engagement activities.
Assisted LivingElder CareHealth CareHospitalNon ProfitNursing and Residential CareRehabilitationSocial Assistance
Responsibilities
Assist with the administration and implementation of current and future programs, including proactive reporting, ordering of awards, and relevant communications
Continually enhance, encourage, and suggest new ideas for recognition opportunities that align with the Otterbein Experience Behaviors
Support with administration of the company’s internal communication application, including new user troubleshooting, user/group maintenance, file and resource management, and ad hoc reporting
Create calendars and schedules of meaningful content and messages that are communicated to employees for significant events and holidays
Act as the key point of contact for questions and escalate to appropriate parties when necessary
Respond to any messages or requests timely
Administer partner surveys, including new hire surveys, annual surveys, pulse surveys, and exit surveys
Edit current surveys and create new surveys to capture necessary data and feedback
Run regular reports of completed surveys and collaborate with P&C leadership to create insightful and actionable dashboards and reports for leadership
Assist and/or lead Home Office partner engagement events, including but not limited to the Annual Christmas Party
Propose new engagement initiatives based on feedback or trends to support the culture of the organization in alignment with the Otterbein Experience Behaviors
Lead the onboarding experience for new hires at the Home Office, including administration and coordination of pre-hire drug tests, background checks, orientation and other requirements
Act as primary contact for questions regarding pre-employment and onboarding for new hires across the organization
Continuously improve the onboarding experience based on feedback from new hires, hiring managers, and P&C representatives
Research and implement, if justified, the automating and/or outsourcing of the pre-hire experience
Facilitate and coordinate orientation for assigned locations as needed
Assist with the coordination, scheduling, and facilitation of P&C training programs
Partner with P&C Leadership to develop and implement new training programs in order to meet the needs of their roles and accomplish organizational goals and objectives
Regularly visit locations within assigned region to develop and foster a people-centered culture
Partner with managers to ensure disciplinary actions are accurate and compliant
Assist with facilitation of partner round tables
Act as point of contact for P&C related questions
Partner with on-site leaders to ensure regular safety committees are occurring and collaborating on appropriate action plans
Support on-site partners with appropriate documentation of injuries and OSHA logs as required
Collaborate with Partner Services team on proper administration of Worker’s Compensation documentation
Support the maintenance, administration, and training of the company’s Applicant Tracking System in addition to associated communications and interview scheduling tools
Update and maintain job descriptions
Ensure adherence to applicable labor laws, regulations, and company policies
Support on-site partners as needed for accurate and compliant documentation and processes to prepare for state surveys
Qualification
Required
Bachelor's degree, OR
4+ years of relevant experience, OR
Combination of relevant education, certification, and experience
Prior experience desired with; UKG or similar HRIS
Prior experience desired with; Greenhouse or similar ATS
Prior experience desired with; Red e App or similar internal communications app
Proficient with Microsoft Office products
Benefits
Medical Insurance with free virtual doctor visits
Vision & Dental Insurance
Pet Insurance
Life Insurance
Employee Assistance Program (EAP) for personal and professional support
401(k) Retirement Savings Plan with company match
Paid Time Off (PTO) that accrues immediately from day one
Paid Holidays for a healthy work-life balance
Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
Tuition Reimbursement up to $5,250 per year for ANY field of study
Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
Legal & Identity Theft Protection
University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
Multiple Partner Discounts available for various products and services through Access Perks
Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
Company
Otterbein SeniorLife
Otterbein SeniorLife offers a wide range of assisted living, rehabilitation, nursing care and home health care services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J. Chris Green
Treasurer and Chief Financial Officer
Lois Mills
Vice Presdent HR/Chief People Officer
Recent News
2025-04-26
Cincinnati Business Courier
2025-01-06
2024-11-19
Company data provided by crunchbase