Goodwill of Central Illinois · 2 weeks ago
Site Leader - Walnut Creek Dr. Carmel, IN
Carmel, IN
Full-time
Onsite
Mid, Senior LevelGoodwill of Central Illinois is one of the largest Goodwills in North America, providing services to thousands of individuals and families each year. The Store Leader works with the Regional Director and management team to execute store operational goals, ensuring exceptional customer experiences and effective staff management.
Retail
Responsibilities
Demonstrates a Lean Six Sigma approach to process improvement, integration, and post-analytics with ultimate accountability for standardized work at the site. Reviews with team leaders significant trends and variances. Helps to develop action plans that meet sales, production, and quality of work expectations
Oversees the monitoring of daily operations and performance. Works with team leaders to address and follow up with all operational concerns. Creates a system of problem identification and elimination that is focused on a safe work environment for the achievement of operational goals and objectives
Manages operational inventory, ensures all site-specific supplies are on hand for daily business operations, and processes/systems are in place and being maintained
Establishes and maintains facility appearance and merchandising standards
Ensures every customer and donor has an exceptional experience
Oversees a strong safety program through hazard elimination, audits, enforcement of facility expectations, and effective safety training and awareness programs. Ensures compliance with OSHA expectations
Establishes department staffing levels required to achieve the facility’s budget. Participates in the leadership recruitment process including pre-screening and interviewing candidates, as needed
Drives accountability by holding leaders and their staff accountable to meet performance expectations across the site
Creates and maintains a positive culture of open professional communication, immediate resolution of issues, and healthy confrontation within the site
Provides support, vision, direction, and management to the leadership team. Responsible for orientation, training, and retraining of all new leaders on required work, processes, procedures, and expected standards of work
Evaluates the abilities of site leadership by establishing objectives and conducting regular performance reviews
Plans, organizes, and directs all activities of team members including recruiting staff, training and developing, maintaining accountability, motivating, monitoring productivity, communicating, and managing performance. Also, sets clear responsibilities and expectations while working closely with staff to remove any significant work barriers
Plans and directs employee development and succession planning
Reviews P&L and customer metrics to identify trends, opportunities, and threats. Approves plans to grow and protect the business based on analysis. Proactively forecasts sales trends and site needs within budgets and ensures operating income expenses are met
Utilizes reports to identify opportunities for improvement and implement solutions within the retail site
Tracks and reports on preliminary numbers. Advises Regional Director on significant variances and action plans
Drives improvement in sales and operating margins through sales growth initiatives, productivity improvements, and expense reduction initiatives
Qualification
Required
High school diploma or GED
Provides direction and resources to the operations team to guide production activities ideally in warehousing, retail, logistics, customer service, merchandising, process planning/improving, or a related service-oriented industry
Directs and trains supervisory and management staff to ensure the success of personnel and division objectives
Fosters a strong team atmosphere
Possesses effective budget accountability skills
Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers' needs
Delivers information in person, in writing, and in a digital world
Has solid knowledge of MS Office with Internet navigation skills
Prior G Suite application is a plus
Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets
Uses both rationale and reasoning to examine data, processes, and strategies in identifying trends and inconsistencies to create alternative solutions, conclusions, or approaches to problems
Takes hands-on initiative in stimulating and enhancing personal knowledge, skills, and abilities
Remains open and willing to receive cross-training and apply feedback to continually improve
Adjusts priorities quickly in response to frequently changing circumstances while maintaining a positive attitude
Continually assesses tasks and responds to those requiring extra attention
Foresees and seeks to avoid crisis management
Takes initiative without waiting to be directed, does what is asked, and works until the job is completed
Takes ownership of mistakes and learns from them rather than makes excuses
Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values
Recognizes the risks in activities, applies the right measures to control and manage those risks, and ensures all safety protocols are followed
Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching
Uses hands to grasp, carry, feel, or touch products and machinery
Has the ability to move and lift 10-50 pounds
Can manage frequent exposure to moderate noise and temperature variations
Is able to view a computer screen regularly
Benefits
Continuing education and leadership development as well as tuition reimbursement
Comprehensive health plan
Generous paid time off (PTO) and paid holidays
Sabbatical and parental leaves
Life, dental and vision insurance
Short- and long-term disability plans
Nationally recognized preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Discount programs including 20% discount off Goodwill retail stores immediately upon hire
Retirement planning options with generous company % match
Daily pay options available
Company
Goodwill of Central Illinois
Through the sale of donated goods at our stores, Goodwill of Central Illinois is able to fund free programs for the people of central Illinois.
Founded in 1934
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase