Ballancer®Pro · 2 weeks ago
Inside Sales & Customer Experience Specialist
TX, Houston, US
Full-time
Onsite
Entry, Mid Level
2+ years expBallancer®Pro is a leader in lymphatic drainage technology, known for its premium brand in the wellness and medical aesthetic industry. The Inside Sales & Customer Experience Specialist will support the sales team and CEO by managing lead qualification, CRM management, and executive sales support to enhance customer engagement and drive sales success.
E-CommerceHealth CareMedical DeviceTherapeutics
Responsibilities
Respond promptly to inbound leads from multiple channels
Conduct initial outreach to assess the relevancy of the leads using defined criteria and summarize findings clearly
Ensure prospects receive correct pre-call materials (presentations, pricing ranges, case studies, training overviews)
Schedule CEO sales calls only with qualified, prepared prospects
Maintain accurate and up-to-date records in Zoho CRM - Log all lead interactions, notes, deal stages, and next steps
Apply correct lead statuses, tags, and pipeline stages ensuring data accuracy
Track follow-ups and reminders to ensure no leads fall through the cracks
Prepare daily and weekly CRM and sales success summaries for the Leadership Team
Act as a gatekeeper for the CEO’s sales calendar by filtering unqualified or premature inquiries
Prepare concise deal briefs prior to CEO calls
Follow up with prospects after CEO sales calls (recap emails, next steps, contracts, invoices, etc.)
Coordinate with operations, finance, and fulfillment teams’ post-sale
Support invoicing and payment tracking workflows using Square
Represent the Ballancer®Pro brand at a premium level in all client interactions
Use Google Workspace (Gmail, Google Calendar, Google Drive, Docs, Sheets) daily for scheduling, documentation, and communication
Maintain discretion and confidentiality with sensitive financial data and client information
Ensure consistent messaging aligned with company positioning, pricing strategy, and compliance standards
Qualification
Required
2+ years experience in sales support, lead qualification, SDR, and CRM administration
Experience in different selling and closing techniques around consultative sales, phone sales and event sales
Hands-on experience with Zoho CRM
Experience using Square and Quickbooks for invoicing or payment processing
Experience in working in Google Workspace / G-Suite
Strong written and verbal communication skills
Highly organized, detail-oriented, and process-driven
Comfortable engaging with business owners, executives, medical professionals, and high-value clients
Ability to prioritize, follow SOPs, and meet fast response-time expectations
Tech-savvy and confident learning internal systems quickly
Preferred
Experience supporting an Executive Team / CEO or founder-led sales organization
Background in high-ticket sales, medical aesthetics, wellness, or luxury brands, hospitality (luxury hotel)
Experience handling event or tradeshow leads (post-event)
Familiarity with email campaigns, lead nurturing, or follow-up sequences
Experience working in a premium, relationship-driven sales environment
Company
Ballancer®Pro
The Ballancer®Pro is the safest and most state-of-the-art compression therapy system.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase