Inbenta · 1 week ago
Client Success Manager (Sr.)
Allen, TX
Full-time
Hybrid
Senior Level
5+ years expInbenta is a global technology company headquartered in Allen, Texas, specializing in Automatic Language Processing solutions. The Client Success Manager will maintain communication with customers, identify upsell opportunities, and ensure customer satisfaction while driving revenue growth.
Artificial Intelligence (AI)Customer ServiceE-CommerceMachine LearningSemantic SearchVirtual Assistant
Responsibilities
Understand the needs of your customers and effectively align Inbenta solutions to solve those needs
Manage and retain current business through proactive engagement, servicing, and support
Generate, cross sell and upsell opportunities to share with the Sales team for revenue expansion
Work collaboratively with cross functional teams such as Client Experience, Delivery, Development, and Product Teams in identifying, capturing, and tracking the solution success criteria
Actively monitor client activity and proactively work with clients to realization of the full value of the Inbenta solution
Create and manage quarterly business reviews to engage customers in innovation of new solutions and continuous improvement of current implementations
Develop high levels of customer engagement and satisfaction while focusing on revenue growth
Single point of ownership and contact with customers and internal stakeholders
Be the Voice of the Customer: partner with cross-functional teams to translate customer business needs and product insights into new solutions and capabilities
Maintain engagement with customers to monitor account health and ensure alignment with their priorities
Work collaboratively with the Marketing team to build Customer testimonials and referrals
Own the renewal processes to increase client loyalty, retention, and revenue growth
Be an Inbenta product and solutions expert
Maintain system records including but not limited to CRM, Click up, etc
Proactively identify and prioritize resources and efforts according to value and risk
Qualification
Required
Bachelor's degree in business, Computer Science, Engineering, or a related
5-7 years of experience in tech/software as a service sales role
Languages: English (bi-lingual a plus)
Consultative selling skills
Negotiation skills
Value-based selling skills
Advanced communication skills, both verbal and written
Results-oriented
Account and pipeline management
Self-Learner focused on continuous improvement
Collaboration skills
Team oriented
Analytically oriented
Focused on winning
Software And Tools Experience
Salesforce and other CRM tools
LinkedIn Sales Navigator
Zoom Info
Google Applications
MS Applications
Teams
Preferred
Preferred experience includes familiarity with: AI, ML, NLP, APIs, and SDKs
Benefits
Hybrid work model with the opportunity to work remotely
Competitive base salary plus commissions
Company
Inbenta
Inbenta is a conversational AI solution designed to improve customer engagement.
51-200 employees
H1B Sponsorship
Inbenta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$63.33MKey Investors
Tritium PartnersNTT DOCOMO VenturesLevel Equity Management
2023-01-11Series Unknown· $40M
2018-08-29Series B· $6.56M
2017-06-29Series Unknown· $2.2M
Leadership Team
Melissa Solis
Chief Executive Officer
Merlin Bise
Chief Technology Officer/ Board Member
Recent News
thecanadianpressnews.ca
2025-09-17
Company data provided by crunchbase