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Willamalane Park and Recreation District · 1 week ago

Customer Service Specialist I - Rentals (Seasonal)

Springfield, Oregon, United States

Full-time

Onsite

Entry Level

1+ years exp

Willamalane Park and Recreation District is seeking a Customer Service Specialist I for a seasonal part-time position. The role involves providing excellent customer service to patrons, assisting with program registrations and facility rentals, and supporting various events and custodial duties.

EventsGovernmentRecreation

Responsibilities

Answer a telephone operating system directing calls to appropriate personnel and departments while multitasking with patrons at the front desk

Respond to a variety of patron's questions in regard to programs, rentals, parks, etc. Assists patrons with program registration, facility rentals, memberships and other needs as required

Professionally respond to suggestions and concerns from patrons regarding programs, activities, policies and practices

Provide excellent internal and external customer service. Create a positive experience for coworkers and patrons through professional and courteous behavior and effective problem-solving resolution

Communicate effectively and work cooperatively with all district staff

Compliant with district and department policies and procedures

Work a flexible schedule, including weekends and evenings

Problem-solve with participants regarding program activities, rentals, and events

Set up and take down chairs, tables, nets, tennis posts, volleyball posts, bleachers and appropriate equipment in accordance with specified schedules; provide other necessary support as needed

Provide facility support by assisting the custodial team with light cleaning duties including but not limited to; emptying garbage, sweeping, mopping, vacuuming, disinfecting surfaces, washing windows, light laundry and performing other custodial duties as assigned

Provide programmatic support by making appointments, notifying participants of program/class cancellations/changes and maintaining records and files for programs

Provide office support by creating correspondence, memos, calendars, rosters, and lists. May also make photocopies, collate and create files for program/staff

Provide rental support by checking renters in and out of spaces, explaining and enforcing district rules, assuring spaces are clean prior and after rental activities, supporting large event rentals including parking lot management as needed

Attend and participate in mandatory front desk meetings and training as appropriate and relevant to assignments and duties

Open and close facility including securing rooms, turning off lights and other equipment, and locking/arming the facility

Work independently and also as a team

Enforce appropriate building/facility operating policies and procedures

Respond positively to feedback and accept direction

Perform emergency support as directed in the emergency action plan

Administer First Aid, CPR, and AED and responds to emergencies as required

Perform other job-related duties as assigned

Qualification

Customer serviceFacility operationsProgram registrationFirst Aid/CPR/AEDMathematicsEffective communicationProblem-solvingTeamwork

Required

High school graduation or equivalency

One year of customer service, facility set up and or cashier experience in a busy and highly public environment

Possession of or ability to obtain current First Aid and CPR/AED certificates

Ability to pass a drug screen test prior to employment

Ability to pass a criminal background check prior to employment

Benefits

Annual cost of living increase (as approved by the Board)

Sick accrual; 1hr for every 30hrs worked. Part-time employees may use sick leave beginning on their 91st day of employment.

Holiday Pay (double time) for any hours worked on district designated holidays

50-percent discount on selected childcare programs (see Policy Manual for restrictions)

25-percent discount on certain recreation programs and rentals

All-Access Membership for employee. This provides access to group exercise; drop-in usage at Bob Keefer Center; fitness center usage at Bob Keefer Center and Willamalane Park Swim Center; Exercise on Your Own and water fitness classes; recreation swims; one round of golf per day at Camp Putt.

All-Access Membership provided to household members at a discounted price of $15/month for youth, $25/month for seniors, and $35/month for adults.

Free Wellness programs for employee

Payroll direct deposit is available