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Serv-U-Success · 1 week ago

Store Manager in Training

Dayton, OH

Full-time

Onsite

Mid, Senior Level

$43K/yr - $56K/yr

3+ years exp

Serv-U-Success is a company dedicated to delivering exceptional results to its customers. The Store Manager in Training is responsible for leading daily operations, managing labor resources, and overseeing a team while ensuring high performance and a positive work environment.

LogisticsProduct ManagementService IndustryWarehousing

Responsibilities

Leads daily operations, ensuring high performance through efficient labor management and process execution

Overseeing DSD stocking, merchandising, resets, remodels, and HomeStore operations while maintaining organized backroom spaces and display compliance

Proficiency with tools like Microsoft 365, ADP, and SubItUp is essential for managing schedules, monitoring performance, and optimizing workflows

Guides a team of Assistant Store Managers, Store Representatives, and contingent associates, fostering a positive work environment while driving team engagement and development

Partners closely with the Field Operations Manager, the Store Manager resolves issues, develops talent, and ensures Serv-U remains a great place to work

Executes Serv-U-Success Core Processes and maintains inventory accuracy through On-Shelf Availability reporting and BOH processes

Manages labor resources efficiently by scheduling, monitoring task completion, and verifying timecards through ADP and SubItUp

Collaborates with store leadership to address needs, drive sales, and enhance store performance through merchandising and display compliance

Organizes and oversees service materials, fixtures, and backroom inventory to support seamless project execution

Ensures timely and accurate reporting of tasks, hours, and project updates using company-approved tools and systems

Accesses Serv-U University (on-site/online) for training opportunities for the entire team to experience optimized tools and processes that can be directly applied in store

Utilizes Serv-U Performance reporting tools to monitor store and team performance, identifying opportunities for improvement, and measure success in doing so

Reviews and uses PowerBI reports for metrics and labor utilization

Leads and supervises a team of Assistant Store Managers, Store Representatives, and contingent associates, driving performance and continuous improvement

Demonstrates respect and professionalism when interacting with team members, customers, and vendors

Partners with the Field Operations Manager (FOM) to enhance team engagement, resolve issues, provide coaching, and conduct performance reviews

Develops talent through cross-training and skill-building to ensure efficient execution of all store functions, including stocking, merchandising, and resets

Manages conflict resolution involving team members, customers, and vendors to maintain a productive work environment

Reports, investigates, and follows up on safety incidents using in-store systems

Proactively identifies and addresses safety risks, collaborating with the store’s Safety Committee

Maintains a clean, safe, and organized work environment

Ensures team members complete and understand required safety training

Partners with the FOM on safety and workers' compensation matters

Reads, understands, and follows Serv-U policies and standard operating procedures as outlined in the Company Handbook, Core Processes, and Visual Work Instructions

Qualification

Microsoft 365ADPSubItUpPowerBIOperations ManagementPeople ManagementContinuous ImprovementConflict ResolutionTeam Leadership

Required

Associate degree or equivalent education and related experience required

3 – 8 years in a service industry, with management experience

Results-oriented, organized & methodical

Enjoy learning and change, actively participate in Continuous Improvement projects

Demonstrated ability and desire to build and lead teams in a positive work environment

Ability to think critically and communicate effectively, accurately, and quickly, write legibly, follow directions

Must be at least 18 years of age, with a valid driver's license, reliable transportation, proof of auto insurance with primary coverage

Regular and reliable attendance at store locations is required

Reads, understands, and follows Serv-U policies and standard operating procedures as outlined in the Company Handbook, Core Processes, and Visual Work Instructions

Must be able to perform the essential duties and functions of this job with or without reasonable accommodation