Technical Support Agent jobs in United States
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PAR Technology · 1 month ago

Technical Support Agent

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$19/hr - $21/hr
date1+ years exp

PAR Technology Corporation is a leader in restaurant technology, empowering brands worldwide. They are seeking a customer-focused Technical Support Agent to provide first-level support for POS hardware/software and resolve operational and technical issues efficiently.

ComputerEnterprise SoftwareHardwareInformation ServicesInformation TechnologySoftware
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Provide first-level support for POS hardware/software and PAR products
Resolve operational and technical issues quickly and efficiently
Log and manage incidents using our service management tools
Follow escalation workflows and contribute to our knowledge base
Deliver exceptional service that fosters total customer satisfaction
Complete administrative support tasks related to customer service
Analyze issues and apply sound judgment to determine resolutions
Collaborate with internal teams and third-party engineers as needed

Qualification

Customer Service experienceWindows OS knowledgeProblem-solving skillsNetworking experienceA+ certificationMicrosoft certificationTyping skillsCustomer relationship buildingMultitasking abilityTeam collaboration

Required

1+ year of Customer Service experience (Helpdesk experience preferred)
Background in restaurant or call center environments
Strong problem-solving and communication skills
Solid typing skills and working knowledge of Windows OS
Reliable broadband/fiber internet and access to a backup work location
Networking experience a plus
AAS in electronics tech or computer science a plus
A+ or Microsoft certifications a plus

Preferred

Helpdesk experience preferred
Networking experience a plus
AAS in electronics tech or computer science a plus
A+ or Microsoft certifications a plus

Company

PAR Technology

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PAR Technology creates and markets products that help restaurant and retail operators.
dateFounded in 1968
location
New Hartford, New York, USA
people-size1001-5000 employees
web-link
http://www.partech.com

H1B Sponsorship

PAR Technology has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)

Funding

Current Stage
Public Company
Total Funding
$205M
2025-01-21Post Ipo Debt· $100M
2020-02-06Post Ipo Debt· $105M
2011-01-03IPO

Leadership Team

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Savneet Singh
Chief Executive Officer
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Bryan Menar
Chief Financial Officer
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Recent News

Verdict Food Service
Papa Johns to update in-restaurant tech at US sites with PAR Technology
2026-01-16
TradingView
PAR: Major wins, AI-driven innovation, and new verticals are fueling growth and expanding market reach
2026-01-15
thefly.com
Papa John's selects Par Technology to anchor in-restaurant technology stack
2026-01-15
Company data provided by crunchbase